EMR Analyst

National Energy System Operator Limited; Warwick; Hybrid; GBP 49,000 - 54,000; Full time

Benefits offered by this job

Bonus based on company performance

26 days annual leave

Pension with 12% employer contribution

NESO Savings Plan with 50% match

Flexible benefits programme

Private Medical Insurance

Job summary

National Energy System Operator (NESO) is seeking an EMR Analyst to manage commercial operations for the CfD regime, guiding applicants and coordinating annual rounds. The role involves regulatory work, data analysis, and strong stakeholder communication in a hybrid UK setting.

You will prepare guidance, support applications, and act as a first contact for inquiries by phone or email, with a strong emphasis on accuracy and regulatory compliance.

Qualifications

• Customer service experience in regulatory or policy context.
• Strong data handling and analysis skills.
• Excellent written and verbal communication skills.

Responsibilities

• Develop understanding of CfD regulations and NESO systems; produce guidance and training.
• Collaborate with team to deliver successful annual CfD rounds.
• Support assessments, dispute processes, and run auctions; manage key responsibilities.
• Assess eligibility of applicants entering the Round using SOPs and CfD Frameworks.
• Manage data files and systems to run the Round; identify and fix data issues.
• Build trusted relationships with customers via phone and email.

Skills

Customer service

Regulatory experience

Data skills

Analytical thinking

Written & verbal communication

Job description

About the Role

As EMR Analyst, you will be part of the team responsible for managing key commercial operations for the Contracts for Difference (CfD) scheme, a government led initiative designed to incentivise renewable generators to join the energy system.

This role sits at the vanguard of the CfD regime and is an exciting place to be as the United Kingdom strives to reach Net Zero by 2050.

A key function of the role is to support participants with meeting their obligations under the CfD regulations, coordinating the operation and development of the annual application and auction process, and supporting applicants before and during the process.

You will be centrally involved in preparing guidance, systems, and web resources in advance of the annual Round, ensuring all applicants are well versed in the process and the system is updated in line with any regulatory changes.

The candidate will also be directly involved in the assessment of applications and will act as a first point of contact to applicants requiring advice via phone or email.

This role can be based from Wokingham (although 1 day a week in Warwick office is expected) or Warwick and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

Key Accountabilities

• Develop a sound understanding of the CfD regulations and NESO systems, producing guidance and delivering training for industry and the wider team
• Work alongside the team to deliver successful annual CfD rounds.
• Support the preparation and running of key processes from Assessment and Dispute activities to delivering auctions and managing own key responsibilities consistent with role level throughout.
• Assess eligibility of Applicants entering into the Round, utilising SOPs and CfD Frameworks
• Manage data files and utilise systems in order to run the Round. Proactive in identifying and correcting issues in data utilised.
• Build trusted relationships with customers and stakeholders, managing queries via telephone and email.

Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

About You

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:

• Passionate about customer service
• Has experience working within regulatory frameworks or policy
• Demonstrates strong data skills
• Strong analytical and problem solving skills
• Good communicator with excellent writing and verbal skills

What You'll Get

A competitive salary of £49,000 - £54,000pa dependent on experience and capability. As well as your base salary, NESO's core benefits are the essential perks and advantages that form part of your employee package.

• You will receive a bonus based on company performance-
• 26 days annual leave as standard
• A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
• Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution.
• NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:
• Flexible Bank Holidays & Holiday Trading
• Additional Birthday Day Off
• Cycle to Work Scheme, Retail & Gym Discounts
• Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance

About Us

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future.

We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources.

Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen.

NESO operates independently and transparently, always acting in the best interests of all energy users.

Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security.

Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value.

The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

More Information

This role closes at 23:59, on the date displayed on the top of this advert, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

Interviews will be held w/c 23.11.26.

Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment.

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents.

We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britains's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always actin in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. Together