Employment Support Officer

Black Country Housing Group; Rowley Regis; Hybrid; GBP 1,000; Full time

Job summary

A community-focused housing provider in Dudley is seeking an Employment Support Officer to help support young individuals aged 18-21 who are not in education, employment, or training. This role provides an opportunity to engage with youth facing complex challenges, including mental health issues. The ideal candidate will have experience working with vulnerable young people and strong interpersonal skills. The position offers a flexible working schedule with competitive pay.

Benefits

28 Days Annual leave

Hybrid Working Opportunities

100% Annual Attendance Reward

Access to an Employee Assistance Programme

Life assurance

Access to a contributory pension scheme

Qualifications

• Experience with NEET young people is essential.
• Understanding of multi-agency working is required.
• Knowledge of barriers to employment including health and housing.

Responsibilities

• Engage hard-to-reach young people through outreach.
• Deliver employability and life skills guidance.
• Track outcomes and measure impact.

Skills

Experience working with vulnerable individuals

Strong communication skills

Ability to motivate and inspire

Education

A Level 3 qualification in advice, guidance, or training

Job description

Employment Support Officer (Dudley Employment Trailblazer)

Contract: Fixed Term until March 2026

Hours: 35 hours per week or 2 part-time posts of 17.5 hours each, we’re flexible!

Location: Kate’s Hill (Dudley), community venues and BCHG Head Office

Salary: £17.63 per hour

Are you passionate about supporting young people to overcome barriers and reach their potential?

We’re looking for one or two dedicated Employment Support Officers to work with young people aged 18-21 in the Kate’s Hill area of Dudley. These young people are currently not in education, employment, or training (NEET), and may face complex challenges including mental health issues, experience of care, or a history of offending.

Whether you have experience as an Employment Advisor, Learning Mentor, or bring valuable lived experience, we want to hear from you.

Key Responsibilities:

• Engage hard-to-reach young people through 1:1 outreach and support
• Deliver guidance around employability, education, training, and life skills
• Support young people with health, wellbeing, and benefit-related issues
• Build partnerships with local services to provide holistic support
• Help reduce barriers such as digital exclusion, mental health, or substance misuse
• Track outcomes and measure impact through personal progress monitoring
  
  

Knowledge and Experience:

• Experience working with vulnerable individuals, particularly NEET young people
• Understanding of local support services and multi-agency working
• Knowledge of common barriers to employment, including housing, debt, and health
• Ability to build trust, motivate, and inspire positive change
• Strong communication, organisational, and IT skills
  
  

A Level 3 qualification in advice, guidance, or training is desirable, but not essential.

Why Join Us?

At BCHG, we’re more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with.

28 Days Annual leave per year (pro rata), plus bank holiday entitlements - so you can have a well-earned rest

Hybrid Working Opportunities - helping you to work in the most effective way for you

Staff recognition scheme - because hard work doesn’t go unnoticed

100% Annual Attendance Reward - to reward you for being there for our customers

Annual Pay Review - ensuring your pay reflects what’s happening in the market

Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand

Life assurance - In case the worst should happen

A broad learning and development programme - to help you be the best that you can be

Access to an attractive contributory pension scheme - giving you peace of mind about life after work.

About Us:

With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations.

Since our founding in 1974, we’ve significantly expanded both the number of homes we manage and the range of housing-related services we provide.

At Black Country Housing Group, our values are more than just words, they shape the way we operate and how our colleagues interact daily. We’re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families.

As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. If you require any reasonable adjustments to support you in attending or participating in the interview process, please let us know.

How To Apply

Please complete the application form and upload your CV.

Closing Date: 6th August 2025

We reserve the right to close this advert early if we receive a high volume of suitable applications.

Interview Date: 11th August 2025

If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG!

Please note: The successful candidate(s) will be subject to an Enhanced DBS check and a satisfactory reference from their most recent employer.