Employment Specialist

Tuffcoat USA; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in employment services is seeking an Employment Advisor in Sheffield. You will play a key role in providing guidance and training to help unemployed individuals overcome barriers to employment. The ideal candidate will have extensive experience in sales and customer service, excellent communication skills, and a strong understanding of the local labor market. This position offers the opportunity to significantly impact people's lives through personalized support.

Qualifications

• Proven track record of working with vulnerable customer groups.
• Strong understanding of the local labour market.
• Excellent communication and rapport-building skills.

Responsibilities

• Coordinate and deliver advice and training interventions for unemployed individuals.
• Operate referral and liaison procedures with agencies.
• Establish and deliver one-on-one and group activities.

Skills

Sales experience

Customer service

Welfare-to-work experience

Networking skills

IT skills

Job description

Overview

The Growth Companys (GC) Employment team is excited to announce a new opportunity for an Employment Advisor. In this role, you will provide guidance and training services to support unemployed individuals on their journey towards employment, training, and education. As part of the Restart Scheme, you will contribute to a government initiative offering personalised support for up to 12 months, helping people secure jobs in their local area and overcome employment barriers.

Responsibilities

• Coordinate and deliver advice, guidance, and training interventions for unemployed individuals.
• Operate referral and liaison procedures with agencies (e.g., JCP, local referral partners, colleges, employers, training providers, and recruitment agencies) to support individuals in achieving skills and progressing to employment, training, and education.
• Establish and deliver both one-on-one and group activities, including initial assessments, inductions, job search sessions, and follow-up appointments.
• Identify and address individual learning needs through personalised interventions.
• Refer customers to internal and external agencies to facilitate their progress.
• Plan training and other interventions tailored to each customers needs.
• Assist customers in deciding on options to meet their needs and provide ongoing support.
• Report any concerns related to the safeguarding of individuals.

About You

• Proven track record of working with vulnerable customer groups.
• Demonstrated ability to meet targets with a strong understanding of the local labour market, recruitment methods, and growth industries.
• In-depth knowledge of welfare-to-work programmes and the customer base.
• Familiarity with guidance and national standards.
• Excellent rapport-building skills, professional demeanour, and good communication skills.

Skills Required

• Extensive experience in sales, customer service, and the welfare-to-work sector.
• Proven ability to thrive under pressure in high-performance environments.
• Skilled in customer-facing roles across various sectors, including Customer Services, Hospitality, Social Care, Sales, and Retail.
• Well-developed IT skills, including management information (MI) systems, spreadsheets, diary management, email, and data security.
• Consistently meet key performance indicators (KPIs) and challenging targets.
• Strong ability to network and effectively promote the organisation.