Employment Services Senior Administrator

Coventry University; Coventry; On-site; GBP 25,000 - 29,000; Full time

Job summary

A global education group is seeking an enthusiastic Employment Services Senior Administrator to provide HR administrative support and manage complex inquiries. The ideal candidate has customer service experience and is detail-oriented. This role offers a chance to develop HR skills in a supportive environment, with salary from £25,873 to £28,974 per annum and a range of benefits including excellent pension and 30 days leave.

Benefits

Excellent pension contribution

30 days annual leave plus bank holidays

Holiday purchase scheme

Life assurance (4x salary)

BUPA Cash Plan

50% off tuition fees for staff dependants

Discounts through CU Reward Scheme

Cycle to work scheme

Qualifications

• Experience in a high-performing, customer-focused environment.
• Detail-oriented with strong communication skills.
• Preferably experience within an HR/People setting.

Responsibilities

• Providing comprehensive HR administrative services.
• Prioritizing workloads efficiently.
• Managing complex HR processes and escalated queries.
• Maintaining accurate data in HR and Payroll systems.
• Participating in projects to improve services.

Skills

Customer service experience

HR administration

Microsoft Office proficiency

Experience with HRIS systems

Job description

Are you ready to make a difference in HR? We're looking for an enthusiastic Employment Services Senior Administrator to join our team on a fixed-term contract for maternity cover. This role offers a fantastic opportunity to gain valuable experience and contribute to our dynamic team.

The successful candidate will have experience in customer service and HR, and will be responsible for:

• HR Administrative Support: Providing comprehensive HR administrative services for employment changes, queries, and contractual aspects, including advising on family leave, DBS checks, and other people-related matters. Managing VISA checks and end-of-sponsorship checks.
• Customer Focused Service: Prioritising workloads of yourself and the team, resolving enquiries efficiently.
• Complex Enquiries and HR Processes: Managing complex HR processes and acting as a central point of escalation.
• Advice on Processes: Guiding employees and managers on employment terms and conditions.
• Service Level Delivery: Handling escalated queries and tasks to meet service levels.
• Data Management: Maintaining accurate data in HR and Payroll systems.
• Project Support: Participating in projects to improve People Team services.
• Team Training and Development: Coaching and upskilling administrators, engaging in personal development opportunities.

Why Join Us?

• Supportive and collaborative team environment.
• Opportunity to work with both UK and international operations.
• Develop your HR skills and grow your career.

You should have previous experience working in a high-performing, customer-focused environment, preferably within an HR/People setting. Experience in a Higher Education Institution or large organization is an advantage. You should have excellent IT skills in Microsoft Office and experience with HRIS systems. If you're detail-oriented and customer-focused, we want to hear from you! Apply now to join our team and make a positive impact.

Coventry University Group is a global education group committed to Creating Better Futures. We believe in the transformational power of education and research to empower our students, colleagues, and partners, and to improve the world around us. Our people are key to our success, and each role contributes to our ongoing progress worldwide.

This role is based within CU Corporate Services, part of the Coventry University Group.

Salary: From £25,873 up to £28,974 per annum (dependent on experience), with potential for progression. Exceptional candidates may be considered for a discretionary higher range.

Benefits include:

• Excellent pension contribution
• 30 days annual leave plus bank holidays
• Holiday purchase scheme
• Life assurance (4x salary)
• BUPA Cash Plan
• 50% off tuition fees for staff dependants
• Discounts through CU Reward Scheme
• Cycle to work scheme

Our Culture: We value equality, diversity, and inclusion, harnessing the power of diverse backgrounds and experiences to create opportunities for all.