Employment Services Advisor / Solicitor

Markel Corporation; Croydon; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

5% FTC completion bonus

Flexible working

Supportive team environment

Job summary

Markel Law in Croydon is seeking an Employment Services Advisor / Solicitor (FTC) to provide telephone-based employment law advice to employers in health and social care. The role supports a busy team with flexible working, including hybrid pattern and part-time options.

The ideal candidate will be a qualified solicitor (or progressing toward qualification) with strong communication, client service, and stakeholder management skills.

Qualifications

• Strong employment law experience in private practice, advice lines, consultancy or in-house.
• Experience advising on a broad range of employment matters.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide pragmatic employment law advice by telephone.
• Advise on disciplinary matters, grievances, dismissals, absence management, performance issues, and employee relations.
• Manage a busy, varied caseload of client enquiries.
• Respond to client queries within service levels.
• Deliver excellent client service and build trusted client relationships.
• Collaborate with the Employment Advice Line team and other employment teams.
• Maintain accurate electronic records and documentation.

Skills

Communication skills

Stakeholder management

Telephone advisory

Education

Qualified Solicitor status (England & Wales)

Qualification in Scotland or Northern Ireland

Progress towards legal qualification

Job description

Employment Services Advisor / Solicitor (FTC) Croydon (Hybrid Working 1 day per week in the office)

Salary + 5% FTC Completion Bonus + Excellent Benefits

Full Time or Part Time, 3 days per week will be considered

What You'll Be Doing

As part of our Employment Advice Line, you'll provide expert telephone-based employment law advice to employers operating across the health and social care sector. Your responsibilities will include:

• Providing pragmatic, commercially focused employment law advice by telephone.
• Advising on disciplinary matters, grievances, dismissals, absence management, performance issues and employee relations concerns.
• Managing a busy and varied caseload of client enquiries.
• Responding to client queries within agreed service levels.
• Delivering exceptional client service and building trusted relationships with clients.
• Working closely with colleagues across the wider Employment Advice Line team.
• Supporting other employment teams when business needs require.
• Maintaining accurate electronic records and documentation.

About Our Clients

You’ll advise a diverse portfolio of employers, including: Care homes Charities Healthcare providers Medical practices Health and social care organisations Many of our clients are experienced HR professionals and Registered Managers, allowing you to focus on delivering high-quality legal advice and practical solutions.

What We're Looking For

We're interested in speaking with candidates who have:

• Strong employment law experience gained within private practice, an advice line, consultancy or in‑house environment.
• Experience advising clients on a broad range of employment law matters.
• Excellent communication and stakeholder management skills.
• Confidence delivering advice over the telephone.
• A commercial and pragmatic approach to problem‑solving.
• The ability to manage competing priorities within a fast‑paced environment.
• Strong client relationship and customer service skills.

Ideally You’ll Also Have

• Qualified Solicitor status (England & Wales preferred).
• Alternatively, qualification in Scotland or Northern Ireland.
• If not yet qualified, active progression towards legal qualification will be considered.

Working Pattern

• Full‑time hours across 5 days per week, or Part‑time hours across 3 days per week

Working Arrangements

• Hybrid working Minimum one day per week in our Croydon office
• Home working for the remainder of the week
• Participation in a rota including occasional early and late shifts to ensure service coverage.

Why Join Markel?

• Good starting salary
• 5% FTC completion bonus
• Hybrid and flexible working
• Supportive and collaborative team environment
• Exposure to a specialist and growing client sector
• Meaningful, client‑facing employment law work
• Opportunity to join an established and highly respected legal services business.

Who We Are

Markel Law is part of Markel, a specialist insurer and professional services business operating internationally. Our legal and consultancy teams provide expert support to thousands of businesses across the UK, helping them navigate legal, HR and regulatory challenges with confidence.

We are committed to creating an inclusive workplace where everyone feels respected, valued and able to reach their full potential.

We welcome applications from candidates of all backgrounds.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances.

Whatever your background, if you feel you meet the requirements of this role then we want to hear from you.

We are also happy to consider candidates who are looking for flexible working patterns.

Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations that may be needed.