Employment Services Advisor / Solicitor

Markel; Croydon; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

5% FTC completion bonus

Hybrid working

Excellent benefits

Job summary

Markel Law in Croydon, currently seeking an Employment Services Advisor / Solicitor on a fixed-term contract, offers a hybrid working pattern with one office day per week. The role supports health and social care clients, including care homes and medical practices, delivering practical employment law advice by telephone.

The ideal candidate has strong employment law experience, excellent communication skills and a pragmatic, client-focused approach.

Qualifications

• Experience providing employment law advice by phone or remote channels.
• Advising on disciplinary, grievances, dismissals and absence matters.
• Able to manage a varied caseload with strong client service focus.

Responsibilities

• Provide pragmatic, commercially focused employment law advice by telephone.
• Advise on disciplinary matters, grievances, dismissals and performance issues.
• Manage a busy caseload and respond to client queries within service levels.
• Deliver high-quality client service and build trusted relationships.
• Collaborate with the wider Employment Advice Line team and other groups.

Skills

Employment law experience

Telephone advice

Stakeholder management

Commercial/pragmatic problem-solving

Client relationship building

Education

Qualified Solicitor (England & Wales)

UK jurisdiction options (Scotland/N.I.)

Job description

Employment Services Advisor / Solicitor (FTC)
Croydon (Hybrid Working 1 day per week in the office) Salary + 5% FTC Completion Bonus + Excellent Benefits
Full Time or Part Time, 3 days per week will be considered

Are you an Employment Lawyer who enjoys providing practical, commercially focused advice rather than managing lengthy litigation files?

At Markel Law, we’re looking for an Employment Services Advisor / Solicitor to join our highly regarded Employment Law Advice Line on a fixed-term contract, supporting our specialist Health and Social Care client base. This is an opportunity to work with care homes, charities, medical practices and social care organisations, helping clients navigate complex employment issues with confidence.

This role offers genuine flexibility, a hybrid working environment, exposure to a wide range of employment law matters and the opportunity to join a supportive and collaborative team that places client service at the heart of everything it does.

What You’ll Be Doing:

As part of our Employment Advice Line, you’ll provide expert telephone-based employment law advice to employers operating across the health and social care sector.

Your responsibilities will include:

• Providing pragmatic, commercially focused employment law advice by telephone.
• Advising on disciplinary matters, grievances, dismissals, absence management, performance issues and employee relations concerns.
• Managing a busy and varied caseload of client enquiries.
• Responding to client queries within agreed service levels.
• Delivering exceptional client service and building trusted relationships with clients.
• Working closely with colleagues across the wider Employment Advice Line team.
• Supporting other employment teams when business needs require.
• Maintaining accurate electronic records and documentation.

About Our Clients:

You’ll advise a diverse portfolio of employers, including:

• Care homes
• Charities
• Healthcare providers
• Medical practices
• Health and social care organisations

Many of our clients are experienced HR professionals and Registered Managers, allowing you to focus on delivering high-quality legal advice and practical solutions.

What We’re Looking For:

We’re interested in speaking with candidates who have:

• Strong employment law experience gained within private practice, an advice line, consultancy or in-house environment.
• Experience advising clients on a broad range of employment law matters.
• Excellent communication and stakeholder management skills.
• Confidence delivering advice over the telephone.
• A commercial and pragmatic approach to problem-solving.
• The ability to manage competing priorities within a fast-paced environment.
• Strong client relationship and customer service skills.

Ideally You’ll Also Have:

• Qualified Solicitor status (England & Wales preferred).
• Alternatively, qualification in Scotland or Northern Ireland.
• If not yet qualified, active progression towards legal qualification will be considered.

Working Pattern:

We understand the importance of flexibility and welcome applications from candidates seeking either:

• Full-time hours across 5 days per week, or
• Part-time hours across 3 days per week

Working arrangements include:

• Hybrid working
• Minimum one day per week in our Croydon office
• Home working for the remainder of the week
• Participation in a rota including occasional early and late shifts to ensure service coverage.

Why Join Markel?

At Markel, we’re proud of our people-first culture and commitment to flexibility, development and wellbeing.

You’ll benefit from:

• Good starting salary
• 5% FTC completion bonus
• Hybrid and flexible working
• Supportive and collaborative team environment
• Exposure to a specialist and growing client sector
• Meaningful, client-facing employment law work
• Opportunity to join an established and highly respected legal services business.

Who We Are:

Markel Law is part of Markel, a specialist insurer and professional services business operating internationally. Our legal and consultancy teams provide expert support to thousands of businesses across the UK, helping them navigate legal, HR and regulatory challenges with confidence.

We are committed to creating an inclusive workplace where everyone feels respected, valued and able to reach their full potential. We welcome applications from candidates of all backgrounds and are happy to discuss reasonable adjustments and flexible working options throughout the recruitment process.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.