Employment Law & Human Resources Relationship Manager

Medirest Signature; Leeds; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading service provider seeks an Employment Law & Human Resources Relationship Manager in Leeds. This role involves managing client relationships to ensure excellent service delivery and business growth through networking and strategic client management. Ideal candidates will have a strong background in employment law or HR and proven customer-focused skills. This position offers the opportunity to work alongside a professional team and contribute to diverse client portfolios.

Qualifications

• Extensive experience in a role relating to employment law or HR.
• Ability to identify customer needs and provide commercial advice.
• Experience in stakeholder engagement and client retention.

Responsibilities

• Oversee the provision of excellent service to clients.
• Deliver new business growth through networking and referrals.
• Work collaboratively with the Consultancy Delivery team.
• Manage client retention and pricing conversations.
• Maintain a contact strategy plan to develop new business.

Skills

Customer focus

Communication skills

Interpersonal skills

Time management

Education

Professional qualifications in Employment Law or HR

Job description

Join us as an Employment Law & Human Resources Relationship Manager

• This is an excellent opportunity to deliver a relationship managed service across a diverse portfolio of valued business clients and industry sectors
• You’ll be building lasting relationships to grow the volume and value of your portfolio through consistently delivering high quality customer interactions and experiences
• As a key member of our team, you’ll be recognised for building trust and long term sustainable value for our customers and colleagues
• There are two roles for this position, one based in Glasglow or Edinburgh and one based in Leeds, Shefflield or Newcaslte.

What you'll do

We’ll look to you to oversee the provision of excellent service to a portfolio of clients, either through face to face meetings or video, telephone and email channels. Through a proactive contact strategy, you’ll be working to really understand their needs and provide them with commercial and profitable advice.

Additionally, you’ll be:

• Delivering new business growth through referrals, networking and business generation activities
• Supporting new business prospect meetings, business networking and relationship building with your internal and external network and new customer lead referrals
• Work collaboratively with our Consultancy Delivery team to make sure that services are delivered in line with customer expectations and timescales
• Proactively managing client retention and renewal pricing conversations for your own portfolio and in support of others
• Maintaining a fully up to date contact strategy plan, focusing on developing new business income and achieving agreed income goals
• Supporting other clients as well as your own, and colleagues with complex technical issues

The skills you'll need

We’re looking for someone with a strong customer focus and professional qualifications in Employment Law or HR. You’ll have extensive experience in a role relating to employment law, employment relations or HR, and you’ll also have a background in dealing with the provision of advice for complex matters.

We’ll also be looking for you to have:

• Extensive experience of identifying customer needs, identifying risks and prioritising recommendations
• The ability to identify and lead business solutions, bespoke service offerings to customers and provide commercial price quotes
• Excellent time management skills and a flexible approach to serve customers at times that meet their needs
• Strong communication and interpersonal skills