Employment Law & Human Resources Relationship Manager

NatWest Group; Leeds; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services provider is seeking an Employment Law & Human Resources Relationship Manager to enhance client relationships and deliver high-quality service across various channels. The ideal candidate will have proven experience in employment law or HR, and the ability to manage complex client needs effectively. This role offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Extensive experience relating to employment law, employment relations, or HR.
• Experience in providing advice for complex matters.
• Ability to identify customer needs and prioritise recommendations.

Responsibilities

• Oversee service provision to a portfolio of clients via multiple channels.
• Deliver new business growth through various networking activities.
• Manage client retention and renewal pricing conversations.

Skills

Customer focus

Professional qualifications in Employment Law or HR

Excellent time management skills

Strong communication skills

Job description

Join us as an Employment Law & Human Resources Relationship Manager

• This is an excellent opportunity to deliver a relationship managed service across a diverse portfolio of valued business clients and industry sectors
• You’ll be building lasting relationships to grow the volume and value of your portfolio through consistently delivering high quality customer interactions and experiences
• As a key member of our team, you’ll be recognised for building trust and long term sustainable value for our customers and colleagues
• There are two roles for this position, one based in Glasglow or Edinburgh and one based in Leeds, Shefflield or Newcaslte.

What you'll do

We’ll look to you to oversee the provision of excellent service to a portfolio of clients, either through face to face meetings or video, telephone and email channels. Through a proactive contact strategy, you’ll be working to really understand their needs and provide them with commercial and profitable advice.

Additionally, you’ll be:

• Delivering new business growth through referrals, networking and business generation activities
• Supporting new business prospect meetings, business networking and relationship building with your internal and external network and new customer lead referrals
• Work collaboratively with our Consultancy Delivery team to make sure that services are delivered in line with customer expectations and timescales
• Proactively managing client retention and renewal pricing conversations for your own portfolio and in support of others
• Maintaining a fully up to date contact strategy plan, focusing on developing new business income and achieving agreed income goals
• Supporting other clients as well as your own, and colleagues with complex technical issues

The skills you'll need

We’re looking for someone with a strong customer focus and professional qualifications in Employment Law or HR. You’ll have extensive experience in a role relating to employment law, employment relations or HR, and you’ll also have a background in dealing with the provision of advice for complex matters.

We’ll also be looking for you to have:

• Extensive experience of identifying customer needs, identifying risks and prioritising recommendations
• The ability to identify and lead business solutions, bespoke service offerings to customers and provide commercial price quotes
• Excellent time management skills and a flexible approach to serve customers at times that meet their needs
• Strong communication and interpersonal skills

Hours

35

Job Posting Closing Date:

30/07/2025 Ways of Working:Remote First