Employment Coach

AKG UK; United Kingdom; Remote; GBP 24,000 - 30,000; Full time

Job summary

AKG UK is seeking an Employment Coach to support individuals into sustainable employment through assessments and tailored plans. You will provide face-to-face coaching, employability sessions, and interview guidance while maintaining regular contact with participants.

You will use diagnostic tools to map progress, understand the local labour market, and build relationships with local employers to encourage interviews. Strong communication and empathy are essential.

Qualifications

• Experience in providing one-to-one support or coaching.
• Experience in employment/skills sector with targets and compliance.
• Experience using motivational and action planning techniques.
• Ability to engage with diverse people with empathy.
• Capability to manage multiple complex cases with targets.
• Strong organisational and time management skills.
• Excellent communication and motivational abilities.
• Ability to influence colleagues and stakeholders.
• Good understanding of local/regional labour markets.
• Solid understanding of recruitment and selection processes.
• Comfort with travel and using digital channels (phone, video, email).
• Proficient with administration and MS Office; CRM familiarity.

Responsibilities

• As an Employment Coach you will guide individuals toward chosen career paths using assessments and tailored support plans.
• Face-to-face coaching including employability sessions, interview technique, and job-search support while building confidence.
• Maintain participant records in the AKG CRM system and keep regular contact to sustain motivation.
• Use diagnostics and skills assessments to help participants evaluate options to gain employment.
• Develop knowledge of local labour markets and connect with local employers to facilitate interviews.

Skills

One-to-one coaching

Target-driven work

Employment/skills sector experience

Motivational techniques

Empathy and rapport

Complex cases handling

Time management

Strong communication

Influencing others

Labour market knowledge

Recruitment processes

Travel flexibility

Digital communication tools

Microsoft Office

CRM system usage

Tools

MS Office

CRM system

Job description

To support and progress participants into sustainable employment, working to challenging targets, in a compliant manner, whilst adhering to AKG company values

Key Relationships/Interactions

Internal

• Internal Stakeholders within the AKG group for example:
• Quality and compliance
• Customer Excellence Centre
• Performance Excellence Team
• Employer Services Team
• Business Improvement Team

External

• Local Key stakeholders
• JCP
• External provision to support participants

Key Responsibilities

As an Employment Coach, you will be supporting individuals to progress into their chosen career paths by providing advice, support and guidance by use of assessments and implementing tailored support plans, which would need to be smart, tailored to individual needs.

Working with participants face to face, you will coach and support their journey to employment by providing employability sessions, interview skills advice, job search method, re-building participant confidence following a period of unemployment and identifying correct interventions that will remove barriers and enable them to regain employment as monthly targets will be a part of your role for you to achieve.

You will maintain participant records using the AKG CRM system and record regular contact with your participants, keeping them motivated and focused for the duration of the programme.

Working with diagnostic screening, assessments and skills analysis will be critical to the guidance you provide, allowing participants to consider all options available to them to gain employment.

To be familiar with the local area labour market, training opportunities and relevant support agencies is essential for success in the role. You will get to know the local employers in your community, understanding what they are looking for in an employee and encouraging them to interview your participant.

Essential/Desirable Skills, Knowledge and Experience

• Experience in providing one-to-one support or coaching and positively influencing other people’s professional or personal development.
• Experience of working in the employment and skills sector and delivering to specified targets, quality standards and compliance measures is essential.
• Experience of using motivational and action planning techniques to manage the progression of participants into sustainable work opportunities.
• The empathy it takes to engage with all sorts of people, and the confidence to challenge them if you need to.
• The ability to handle complex cases at the same time in an environment where you will have targets to achieve.
• The need to be organised and be able to manage time effectively and ensure monthly targets are achieved.
• Excellent communication skills, including the ability to motivate and inspire others.
• An influencing approach, especially when it comes to bringing other people around to your way of thinking.
• The need to have a good understanding of the local and regional labour market.
• A practical understanding of the recruitment and selection processes.
• You should be comfortable to do some local travel, and using a range of digital channels including phone, video conferencing and email.
• Good administration, IT and good experience of using MS office software.
• Desire to work in a newly formed organisation where there is a need to be both creative and pragmatic.

Compliance

• It is the responsibility of all staff to abide by organisational policies to ensure compliance with relevant standards e.g. ISO 27001 (Information Security), ISO 9001 (Quality) and ISO 14001 (Environmental) as well as adhering to statutory duties in relation to safeguarding, Prevent and health and safety.

Inclusive Recruitment and Accessibility

• AKG UK is committed to creating an inclusive and accessible recruitment process. We welcome applications from candidates with a range of backgrounds, experiences and working styles. Candidates are encouraged to let us know if they require any reasonable adjustments during the recruitment process.
• Applicants do not need to meet every desirable criterion to apply; we are interested in relevant skills, potential and values alignment as well as direct experience.