Employment Coach

Key Responsibilities

Provide information, advice and guidance to customer to move them towards sustainable employment.

Liaise with employers and broker a customer caseload towards suitable vacancies.

Set effective SMART targets to move customer towards sustainable employment in a timely manner.

Support the Department for Work and Pensions key priorities.

Job Details

• Manage a customer case load effectively to ensure customer realise their full potential and move into sustainable employment.
• Provide one to one information, advice and guidance sessions to customer currently seeking sustainable employment.
• Prepare job search materials and differentiated products to meet the needs of the customer.
• Work with local employers and develop an awareness of the local labour market to identify key opportunities for customer and employers.
• Support and sign post customer identified pastoral needs.
• Provide information, advice and guidance on learning programmes and qualifications.
• Coach customers and promote positive behaviours associated with employment.
• Monitor own performance ensuring that customer attendance and success measures are above national benchmarks and are in line with contractual requirements.
• Keep accurate records to monitor customer progress towards individual goals, setting effective SMART targets.
• Work with various customer groups including young adults, adults, customers with learning difficulties and disabilities, lone parents offenders and offenders in the community.
• Identify and signpost for support customers with literacy and numeracy skills development needs, promoting independence and learning skills.
• Support the management team by ensuring that all contractual requirements are met and that projects achieve project milestones, outputs and financial budgets.
• Ensure that policies with regards to Child and Adult at Risk are adhered to.
• Ensure that policies with regards to Data Security are adhered to.
• Maintain a positive and professional company image at all times.
• Support the company Quality Policy and Information Security priorities.
• Support the company’s equality of opportunity statement at all times.
• Work safely, supporting the company Health and Safety Policy.
• Perform any additional requests in line with the key responsibilities of this role.

Person Specification

Essential Skills

• Full NVQ Level 2 in customer service, business administration, accounting, or IT.
• GCSE (or equivalent) in English Language and Mathematics.
• Level 2 IT Qualification, such as ECDL (European Computer Driving Licence).
• Full Driving Licence.

Desirable Skills

• Level 3 Information, Advice and Guidance qualification.
• First Aid at Work Certificate.
• IOSH Health and Safety Qualification.

Essential Knowledge

• Barriers to learning and employment.
• How to support customer and promote independence.
• Support strategies for various customer specific needs.
• Delivery of Learning and Skills Council and/or DWP contracts.

Desirable Knowledge

• Skills for Life awareness.
• Knowledge of the local labour market.

Essential Wider Skills

• The ability to work under pressure in a highly performance driven organisation.
• The ability to work effectively as part of a team.
• The ability to work accurately and actively programme solving.
• The ability to reflect on your own performance to support quality improvement.
• The ability to manage time effectively and plan your own workload.
• The ability to work with little supervision or guidance.
• The ability to maintain one's own motivation when things are getting tough.
• The ability to be proactive.
• The ability to understand one's own limitations within the role.

Job Types

Full-time, Permanent

Salary

£27,900.00 per year

Benefits

• Employee discount.
• Health & wellbeing programme.
• Store discount.

Schedule

Day shift, Monday to Friday.

Ability To Commute/Relocate

Daventry: reliably commute or plan to relocate before starting work (required).

Work Location

In person.

Reference ID

Employment Coach