Employment Advisor - Restart

Maximus; Leeds; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading organization in the UK is seeking an Employment Advisor to work with customers facing employment barriers. This role focuses on empowering individuals by developing skills for sustainable employment. The ideal candidate will have experience in the welfare sector and strong communication skills, contributing to the improvement of lives and community wellbeing.

Qualifications

• Experience in a fast-paced, target-driven environment.
• Proficiency in Microsoft Office 365 and digital technologies.
• Ability to plan and organize workload to meet targets.

Responsibilities

• Manage a caseload of customers with coaching strategies.
• Conduct assessments to understand customers' circumstances.
• Develop personalized action plans and identify employer needs.

Skills

Communication

Customer care

Problem-solving

Coaching

Relationship-building

Education

Experience in Welfare to Work sector or employability industry

Tools

Microsoft Office 365

Teams

Zoom

Google tools

Job description

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General information

Job Posting Title: Employment Advisor - Restart

Date: Wednesday, April 9, 2025

Location: Leeds, United Kingdom

Working time: Full-time

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver impactful services, including assessments, health services, employability programmes, and specialist support.

As an Employment Advisor, you will work directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help transform their lives. You will motivate and empower individuals, equipping them with skills and confidence for secure and sustained employment. Developing strong relationships, you will encourage, motivate, and challenge your customers to fulfill their potential while meeting your own targets.

Salary Range:

• Non-London: £26,700 - £29,800
• London: £29,400 - £32,600

Key Responsibilities:

1. Meet personal performance targets and Key Performance Indicators.
2. Manage a caseload of customers, using coaching strategies to prepare them for interviews and job searching.
3. Conduct in-depth assessments to understand customers' circumstances and barriers.
4. Co-produce personalized SMART action plans with sequenced interventions.
5. Utilize local specialist services to address specific issues (e.g., substance misuse, health, debt advice).
6. Identify employer recruitment needs and conduct tailored pre-screens and assessments.
7. Develop in-work support plans with participants and employers.
8. Participate in continuous improvement activities to enhance service quality.
9. Ensure compliance with company policies on data security, safeguarding, and health & safety.
10. Work from local hubs and community outreach locations to increase accessibility.
11. Maintain a customer-focused approach and demonstrate excellent customer care.
12. Collaborate effectively with colleagues, showing flexibility and a positive attitude.
13. Experience in a fast-paced, target-driven environment.
14. Experience delivering services meeting contractual and quality standards.
15. Proficiency in Microsoft Office 365, Teams, Zoom, Google tools, and digital technologies.
16. Strong communication skills, including listening, questioning, and relationship-building.
17. Creative problem-solving skills and a positive approach to overcoming barriers.
18. Ability to plan and organize workload to meet targets and deadlines.
19. Experience in Welfare to Work sector, employability industry, or recruitment is desirable.

This job posting is active and open for applications.