Employment Advisor

Get Set UK; Portsmouth; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Vitality health and wellbeing support

Employee Assistance Programme

Pension with salary sacrifice

IncentFit wellness program

EE mobile plan discounts

Job summary

Get Set UK, part of Palladium, is hiring an employment coach in Portsmouth to support participants facing barriers to employment. You will coach, manage casework, prepare CVs and applications, and identify suitable vacancies while actively pursuing employer partnerships through cold calls.

The role blends coaching with a sales component and targets-driven incentives, including a quarterly bonus. Office-based with a strong emphasis on outcomes and timely records.

Qualifications

• Experience supporting, advising or influencing customers, clients or participants towards practical outcomes.
• Evidence of delivering outcomes, sales targets, performance targets or agreed objectives.
• Experience managing multiple customer relationships, appointments or competing priorities.
• Confidence starting conversations, including outbound telephone contact, and handling rejection professionally.
• Evidence of commitment, reliability and consistently delivering high standards of work.
• Ability to present your recent employment history clearly, including explaining gaps or short-term roles during the previous five years.
• Confident working knowledge of Microsoft Office applications, with the ability to learn and adapt to other software and digital systems.

Responsibilities

• Manage a caseload of around 50 to 70 people and deliver up to eight appointments on a busy day.
• Make cold sales calls to employers to generate vacancies, interviews and jobs.
• Support CVs and applications, prepare people for interviews, identify suitable vacancies and help them develop routines and behaviours employers expect.
• Follow up people who disengage and maintain accurate case notes and records.
• Balance encouragement with accountability and handle attendees with varying confidence levels.
• Sales is a core and measured part of the role with a bonus linked to job starts and outcomes.
• This is an office-based, target-driven role combining coaching, case management, administration and sales.

Job description

Job Category: Customer Support/Client Care

Your next step. Helping someone take theirs.

You will help people facing barriers to employment turn plans into practical progress and sustainable work.

This is employment coaching with a significant sales element. You will manage a caseload of around 50 to 70 people, deliver up to eight appointments on a busy day and make cold sales calls to employers to generate vacancies, interviews and jobs. Success is measured through employment outcomes, with a sales bonus of up to £800 per quarter based on job starts and outcomes.

Before you apply: the essentials

To be considered, your CV and application must clearly demonstrate:

Experience supporting, advising or influencing customers, clients or participants towards practical outcomes.

Evidence of delivering outcomes, sales targets, performance targets or agreed objectives.

Experience managing multiple customer relationships, appointments or competing priorities.

Confidence starting conversations, including outbound telephone contact, and handling rejection professionally.

Evidence of commitment, reliability and consistently delivering high standards of work.

Ability to present your recent employment history clearly, including explaining gaps or short-term roles during the previous five years.

Confident working knowledge of Microsoft Office applications, with the ability to learn and adapt to other software and digital systems.

Your application matters. Keep your CV clear and relevant, showing what you personally did, achieved or delivered. Employment gaps, redundancy, caring responsibilities or legitimate short-term roles are not automatically negative - explain your circumstances clearly rather than leaving us to guess.

This is particularly relevant because you will regularly help participants improve CVs, complete applications and understand what employers expect.

Useful, but not essential

Previous experience in employability, recruitment, business development, careers, education, housing, sales, customer service, retail or hospitality leadership could be useful. Previous employability experience is not essential.

The real job

Every person starts somewhere different. You will understand their skills, experience, goals and barriers, agree practical actions and keep those actions moving towards employment.

You will support CVs and applications, prepare people for interviews, identify suitable vacancies and help them develop the routines and behaviours employers expect.

That means balancing encouragement with accountability. You may support someone whose confidence is low, then have a direct conversation with somebody who repeatedly misses appointments or does not complete agreed actions.

Sales is also a core and measured part of the job. You will make cold sales calls to employers who may not know Get Set UK, identify recruitment needs, promote suitable candidates, handle objections and turn conversations into vacancies and interviews.

Alongside appointments and employer calls, you will follow up people who disengage and maintain accurate, timely case notes and records.

What success looks like

Within 90 days, you should be confidently managing a caseload of around 50 to 70 people, running a purposeful diary and keeping your casework up to date.

You will be developing an employer pipeline through cold sales calls and promoting candidates effectively.

Performance is measured through vacancy generation, job starts, sustained employment and the quality of your casework. The sales bonus of up to £800 per quarter directly rewards job starts and outcomes.

The working reality

This is an office-based, target-driven role combining coaching, case management, administration and sales.

Employers will say no. Participants will miss appointments. You may deliver up to eight appointments on a busy day while still keeping records accurate and employer activity moving.

If you want a largely remote role, or a coaching position without sales and measurable employment outcomes, this is unlikely to be the right fit.

What you get

Sales bonus of up to £800 per quarter, based on job starts and outcomes.

25 days' annual leave, increasing with service.

Vitality health and wellbeing support, including GP services, mental health support and physiotherapy.

24/7 Employee Assistance Programme, including up to six counselling sessions a year and legal, financial and debt guidance.

Workplace pension, with salary sacrifice available subject to eligibility and scheme rules.

Up to £360 a year through IncentFit for eligible activities.

Wellbeing, retail, fitness, travel and mobile discounts, including 20% off eligible EE mobile plans.

About Get Set UK

Get Set UK delivers employment, skills, apprenticeships, health and justice services, helping people overcome barriers and progress towards meaningful, sustainable employment. We are part of Palladium, a global impact organisation with more than 60 years' experience delivering programmes and solutions internationally.

Our values are Be Ambitious, Be Proud, Be Considerate, Be Inspiring and Own It, and they shape how we work with colleagues, participants and partners.

Recruitment process

We assess your CV and application against the minimum essential criteria for the role and the evidence you provide. Keep your CV clear and concise and focus on what you personally did, owned, improved or delivered. One to two pages will suit many applicants, although up to three may be appropriate where your relevant experience requires it.

If shortlisted, the process may include a recruitment call or Teams conversation, role-related questionnaire, assessment or testing, and a hiring-manager interview with a task, presentation or practical exercise where relevant.

Get Set UK is committed to safer recruitment practices to help protect our colleagues and the people we support.

As part of our recruitment process, you will be required to provide a complete and accurate history of your employment and other relevant activity for the previous five years, including explanations for any gaps, together with referee details covering the previous three years.

Please ensure the information you provide is complete and accurate, as we may be unable to progress your application until our safer recruitment requirements have been completed.

Depending on the role, further pre-employment checks may include references, right-to-work checks, DBS checks and/or other appropriate vetting.

Any offer is conditional on satisfactory applicable checks. Preparation, responsiveness and attention to detail matter throughout the process.

Eligibility and checks

You must have the full right to work in the UK. Sponsorship is not available for this role.

Get Set UK is a Disability Confident and Equal Opportunity Employer. Reasonable adjustments are available throughout recruitment.

Get Set UK is a Disability Confident and Equal Opportunity Employer. We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work . Reasonable adjustments are available throughout the recruitment process if required.

This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients.

Get Set UK does not accept unsolicited CVs from agencies.

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Job Category
Customer Support/Client Care