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Get Set UK Group; Banbury; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave

Vitality health and wellbeing support

Employee Assistance Programme

Workplace pension

IncentFit vouchers

Discounts on mobile plans

Job summary

Get Set UK seeks a hands-on Operations Leader to head the Youth Mentor Programme. You will supervise Employment Advisors, drive performance, and coach teams across our delivery areas in Berkshire and Oxfordshire. A valid driving licence and access to a vehicle are essential to travel regularly between sites.

You will manage progress of participants, coordinate with employers, and safeguard quality and outcomes while maintaining strong data-driven reporting and CRM usage.

Qualifications

• Experience leading, supervising or coaching colleagues within an outcome-focused service.
• Evidence of delivering against measurable targets or objectives.
• Experience in employability, youth services, careers, education, or related fields.
• Evidence of using performance or case data to identify risks and drive actions.
• Must have a valid driving licence and access to a vehicle for travel across delivery areas.
• Proven reliability and commitment to high standards.

Responsibilities

• Lead Employment Advisors delivering the Youth Mentor Programme and coaching the team.
• Manage performance, caseloads and participant progress.
• Work with employer-facing colleagues to ensure opportunities reflect participant needs.
• Maintain oversight of in-work support and employment sustainment.
• Set expectations, review cases and drive improvement actions when needed.

Skills

Team leadership

Performance management

Target-driven

Data-driven decisions

Microsoft Office

CRM systems

Tools

CRM software

MS Office

Job description

Lead the team. Keep young people moving towards work.

You will lead Employment Advisors delivering our Youth Mentor Programme, helping young people move from referral and employment preparation into suitable work and sustained employment.

This is a hands-on, mobile operational leadership role.

Your team will deliver across community locations throughout the programme's delivery areas of

Berkshire and Oxfordshire, and you will need to travel regularly between them to lead and support delivery. A valid driving licence, access to an appropriate vehicle and appropriate business-use insurance are therefore essential requirements of the role.

You will manage performance, caseloads and participant progress, coach Advisors and use live data to identify where intervention is needed. The pace matters: the pre-employment journey is short, so you will keep people moving while protecting quality, safeguarding and appropriate employment matching.

Before you apply: the essentials

To be considered, your CV and application must clearly demonstrate:

• Experience leading, supervising or coaching colleagues within an outcome-focused service, including setting expectations and addressing performance.
• Evidence of personally delivering against measurable targets, contractual outcomes or agreed objectives.
• Experience within employability, recruitment, youth services, careers, education, skills or another relevant service environment.
• Evidence of using performance or case data to identify risks, priorities and actions that improve outcomes.
• A valid driving licence, access to an appropriate vehicle and appropriate business-use insurance, enabling you to travel regularly across the programme's delivery areas.
• Evidence of commitment, reliability and consistently delivering high standards of work.
• Ability to present your recent employment history clearly, including explaining gaps or short-term roles during the previous five years.
• Confident working knowledge of Microsoft Office applications, with the ability to learn and adapt to CRM, case-management and other digital systems.

Useful, but not essential

• A leadership, management, coaching or Information, Advice and Guidance qualification.
• Experience supporting young people towards employment.

The real job

You will know what is happening across your team: which participants need intervention, where caseload pressure is building, which employment opportunities are needed and which placements may be at risk.

You will set clear expectations, review cases and performance, observe delivery and coach Employment Advisors. When performance falls below expectation, you will identify why and put focused improvement actions in place.

You will work closely with employer-facing colleagues to make sure available opportunities reflect participant needs. Employment starts should come from appropriate matching, not placement volume alone.

Once somebody starts work, the job is not finished. You will maintain oversight of in-work support and employment risks, helping your team address problems early and improve sustainment.

What success looks like

Your team understands its targets and what meaningful progress looks like. Caseloads are controlled, participants move purposefully towards work and employment opportunities align with participant demand.

You use performance information alongside case reviews, observations and participant experience to understand what is driving results. Records remain accurate and audit-ready, safeguarding concerns are handled appropriately, and quality and compliance are part of everyday delivery.

The working reality

This is a mobile role and regular driving across the programme's delivery areas is a fundamental part of the job. Your Employment Advisors will be delivering in different community locations, and you need to be present where your teams are working - providing visible leadership, observing delivery, coaching colleagues and maintaining operational oversight.

This is not a role that can be managed solely from one location or from a desk. You must be comfortable travelling regularly as part of your working week and have a valid driving licence and access to an appropriate vehicle with appropriate business-use insurance.

We will consider reasonable adjustments that enable you to meet the role's travel requirements. Regular travel across the delivery area remains essential.

You will also balance coaching and support with accountability for engagement, employment starts, sustainment, case quality and contractual performance. At times you will need to challenge activity that is not producing meaningful progress, address underperformance and make decisions when participant journeys or employment outcomes are at risk.

What you get

• 25 days' annual leave, increasing with service.
• Vitality health and wellbeing support, including GP services, mental health support and physiotherapy.
• 24/7 Employee Assistance Programme, including up to six counselling sessions a year and legal, financial and debt guidance.
• Workplace pension, with salary sacrifice available subject to eligibility and scheme rules.
• Up to £360 a year through IncentFit for eligible activities.
• Wellbeing, retail, fitness, travel and mobile discounts, including 20% off eligible EE mobile plans.

About Get Set UK

Get Set UK delivers employment, skills, apprenticeships, health and justice services, helping people overcome barriers and progress towards meaningful, sustainable employment. We are part of Palladium, a global impact organisation with more than 60 years' experience delivering programmes and solutions internationally.

Our values are Be Ambitious, Be Proud, Be Considerate, Be Inspiring and Own It, and they shape how we work with colleagues, participants and partners.

Safer recruitment

Get Set UK is committed to safer recruitment practices to help protect our colleagues and the people we support.

As part of our recruitment process, you will be required to provide a complete and accurate history of your employment and other relevant activity for the previous five years, including explanations for any gaps, together with referee details covering the previous three years.

Please ensure the information you provide is complete and accurate, as we may be unable to progress your application until our safer recruitment requirements have been completed.

Depending on the role, further pre-employment checks may include references, right-to-work checks, DBS checks and/or other appropriate vetting.

Any offer is conditional on satisfactory applicable checks.

Eligibility and checks

You must have the full right to work in the UK. Sponsorship is not available for this role.

Get Set UK is a Disability Confident and Equal Opportunity Employer. Reasonable adjustments are available throughout recruitment.

If you can lead from the front, stay close to community delivery and keep a team focused on helping young people enter and sustain employment, apply today.

Additional information

We reserve the right to close applications early, so we encourage early applications. Get Set UK is a Disability Confident and Equal Opportunity Employer. We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process. This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients. Get Set UK does not accept unsolicited CVs from agencies.