Employment Advisor

The Growth Company; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A support services organization in Liverpool seeks a Restart Employment Advisor to deliver guidance and training for unemployed individuals. You will coordinate interventions, support personal development, and collaborate with various agencies to enhance employability. Ideal candidates have experience in sales or customer service and understand the welfare-to-work sector. This role offers the chance to make a meaningful impact while working in a dynamic team environment.

Qualifications

• Experience working within sales, customer service, or welfare to work.
• Ability to work under pressure in a high-performance environment.
• Good knowledge of the local labour market.

Responsibilities

• Co-ordinate and deliver advice and training for unemployed individuals.
• Establish one-to-one and group activities as customer interventions.
• Plan training and interventions to support customer needs.

Skills

Sales experience

Customer service skills

Welfare to work knowledge

IT skills

Rapport-building

Job description

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The Growth Company’s (GC) Employment team have an exciting new opportunity for a Restart Employment Advisor to deliver a range of guidance and training services for unemployed people, contributing to individuals’ progression into employment, training, and education. Within the Restart Scheme, you will be part of a government initiative that provides personalised support for up to 12 months to help people find a job in their local area and overcome any challenges that might be standing in the way of employment.

We help to make a lasting difference to the lives of people throughout the North of England and beyond by supporting individuals to gain meaningful employment.

Our highly skilled advisers and keyworkers work with a range of individuals, from people who have found themselves recently out of work to those with complex barriers such as physical disabilities, mental ill-health, and debt.

Key Responsibilities:

• Work as part of a team to co-ordinate and deliver advice, guidance, and training interventions that meet the needs of unemployed individuals. Operate referral and liaison procedures with other agencies (., JCP, local referral partners, colleges, employers, training providers, and recruitment agencies) to support individuals' achievement of skills and progression to employment, training, and education.
• Establish and deliver both one-to-one and group activities as part of customer interventions, including initial assessments, inductions, job search sessions, and follow-up appointments.
• Deliver one-to-one interventions at induction and assessment, ensuring individual learning needs are identified and addressed.
• Refer customers to internal and external agencies to support their progression.
• Plan training and other interventions for each customer, providing support in planning and decision-making.
• Facilitate group learning sessions that improve employability.
• Report any safeguarding concerns relating to individuals.
• Participate in activities that support the work of the team and Work Solutions, such as tender/bid writing and the development of new products/services.

About You:

• Ideally working in training, guidance, advice, and counselling environments.
• Previous experience working with vulnerable customer groups.
• Good knowledge of guidance and national standards.
• Working to targets with excellent knowledge of the local labour market, methods of recruitment, and awareness of growth industries.
• Good knowledge of welfare to work and the customer base.
• Rapport-building skills, professional and articulate.

Skills Required:

• Must have previous experience working within sales, customer service, or the welfare to work industry.
• Ability to work under pressure in a high-performance environment.
• Well-developed IT skills, including MI systems, spreadsheets, diary management, email, and data security.
• Flexible approach to work, including willingness to travel and occasional unsociable hours.
• Ability to work to key performance indicators and challenging targets.
• Capacity to network and promote the organisation.

We welcome applications from multilingual individuals who can speak various languages. If you’re fluent in more than one language, we encourage you to apply!

At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.

Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.

We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.

If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.