Employment Adviser

Seetec; Torquay; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays +

Birthday Day off

2 Volunteer Days

Pension - 5% Employee 5% Employer

Healthcare Cash Plan incl. 3 x salary

Annual Pay Review

Refer a Friend Scheme

BenefitHub discounts

Job summary

Seetec Group is recruiting an Employment Adviser to join our team in Torbay. You will provide advice and support to guide participants to overcome barriers to employment and achieve realistic job goals, while managing a caseload as their coach and trusted contact toward sustainable work.

The role requires excellent customer service, initiative, and the ability to work under pressure. We offer a competitive salary and a benefits package, with opportunities for progression within Seetec Group.

Qualifications

• Knowledge of the local labour market in Torbay and surrounding areas.
• Basic knowledge of self-employment and related resources.
• Fully IT literate with MS Office and digital tools.
• Experience working in a target-driven environment.
• Experience delivering services to meet contractual and quality standards.

Responsibilities

• Meet and strive to exceed personal performance targets (KPIs).
• Progressively manage a caseload of referred customers to overcome barriers to employment.
• Deliver a positive experience to new customers and engage with the programme.
• Achieve customer service standards required by the programme.
• Facilitate assessments to understand individual circumstances and goals.
• Provide guidance on self-employment and signpost to specialists where needed.
• Co-create tailored Action Plans with SMART targets.
• Provide tailored job-search and interview support to secure sustainable employment.
• Help customers master digital technologies for guided self-service learning and vacancies.
• Ensure all evidence requirements are met to verify job starts.

Skills

Local labour market knowledge

Self-employment knowledge

Microsoft Office

IT literate

Target-driven

Tools

Microsoft Office

Job description

Are you looking for a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future? Are you looking for an opportunity to make a difference to people’s lives? If so, then this might be the position for you.

We’re currently recruiting for an Employment Adviser to join our amazing team. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals.

You’ll manage a caseload of participants, managing their journey to employment, be their coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.

Our ideal candidate will have excellent customer service skills, be target driven as well as a motivational adviser. You’ll have a high level of initiative and motivation with the ability to seek out solutions to problems, and be able to work under pressure, without day to day supervision. However, we aren’t always looking for someone who ticks every single box we’re looking for someone who can provide a first class customer service, driven by our overarching aim to empower lives and improve communities.

This is a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future and will also allow us to become better with your unique experiences.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary range of £26,500 to £29,545 per annum (dependent on experience) with these great additional benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

There’s also the opportunity to progress your career within the Seetec Group.

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

What it means to be employee-owned.

What our people say.

Location: This is an office-based role, working in Torbay

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Key Responsibilities

• Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
• Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
• Deliver a positive experience to new customers, ensuring they engage with you and the programme.
• Achieve the Customer Service Standards required on the programme
• Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer’s personal circumstances, ambitions and goals.
• Where required, provide appropriate advice and guidance on the basics of selfemployment and signpost customers to internal self-employment specialist that can further support customers in respect to self-employment.
• Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression.
• Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
• Where required, provide appropriate training/guidance to customers to help them master digital technologies, for them to engage in guided self-service learning materials and online job vacancies.
• Ensure all relevant evidence requirements are met to verify job starts.

Skills & Experience

Essential

• A good working knowledge of the local labour market in the specified geographical locations
• Basic knowledge of self-employment
• Fully IT literate in using a range of Microsoft Office programmes
• Experience of working in a target driven environment
• Experience of delivering services to meet contractual and quality standards

Desirable

• Knowledge of the employability industry
• Knowledge of the recruitment industry
• Experience of working with people in the provision of ‘information, advice & guidance’
• Full driving licence