Employment Adviser

The Fedcap Group; Oxford; On-site; GBP 28,000 - 31,000; Full time

Job summary

A not-for-profit organization in Oxford is looking for a dedicated Support Worker to help long-term unemployed individuals find sustainable work. This role focuses on providing tailored support, building trust, and addressing diverse needs. Ideal candidates should be target-driven, have exceptional emotional intelligence, and be able to adapt to various customer situations. A comprehensive benefits package is offered, emphasizing employee wellbeing and development.

Benefits

33 days’ annual leave

£500 annual benefits scheme

Cycle to Work scheme

Pension scheme with employer match

Free life assurance

24/7 Employee Assistance Programme

Digital gym and mindfulness resources

Qualifications

• Experience in customer-facing roles in a fast-paced environment.
• Ability to empower individuals from diverse backgrounds.
• Strong organizational and time-management skills.

Responsibilities

• Deliver tailored, one-to-one support to long-term unemployed individuals.
• Manage a caseload and create SMART action plans.
• Collaborate with external services to tackle complex challenges.

Skills

Emotional intelligence

Target-driven

Organizational skills

Customer rapport

Resilience and growth mindset

Job description

Salary: £28,438, rising to £30,253, after 9-month probation

Location: Onsite in Oxford (OX4 1JH)

Hours: Mon-Fri 9am-5pm

Change Lives Every Day with Fedcap UK

Are you passionate about helping people thrive through work? Join Fedcap, a mission and values-driven not-for-profit supporting people back into the workplace and on the path to a rewarding career. As part of the DWP Restart Scheme, you’ll deliver tailored, one-to-one support to help long-term unemployed individuals overcome barriers and find sustainable work.

We’re looking for a people-focused, target-driven individual with emotional intelligence and the ability to adapt to, and influence, a wide range of customers. In this role, you'll wear many hats—supporting, encouraging, signposting, advising, coaching, and inspiring individuals—while building trust and challenging mindsets.

What You’ll Do

• Work towards clear targets and KPIs (including quality & compliance SLAs) – with plenty of support along the way
• Manage a caseload of customers, with face-to-face appointments throughout the day, creating SMART action plans and providing job-searching support
• Help build confidence, develop skills and change mindsets
• Collaborate with external services to tackle complex challenges and help overcome barriers

What You’ll Bring

• A background in target-driven roles and/or experience delivering services to meet contractual and quality standards
• Ability to build rapport, understand, and empower individuals from diverse backgrounds, including those who are vulnerable with complex needs.
• Experience of working in customer-facing roles in a fast-paced environment
• Strong organisational and time-management skills, with the ability to meet deadlines and maintain accurate customer records.
• Resilience and a growth mindset, and a real passion for making a difference.

Here’s What Makes Fedcap a Rewarding Career…

At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:

• 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days
• £500 annual benefits scheme to spend at over 900 retailers
• Cycle to Work scheme open all year round
• Pension scheme with up to 5% employer match
• Free life assurance worth 4x your salary
• Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family
• Digital gym, mindfulness resources, virtual GP and more

Join us and be part of something bigger. At Fedcap, work changes lives.

Apply now and help people unlock their potential.

About Us

Mission: To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.

Website: http://www.fedcapemployment.org/