Employer Support Officer

Wiltshire Council; Trowbridge; On-site; GBP 28,000 - 31,000; Full time

Job summary

A local government body in Trowbridge is seeking an Employer Support Officer to manage pension database records and communicate with employers. The ideal candidate will demonstrate exceptional attention to detail, effective communication skills, and experience handling large data volumes. This role offers a competitive salary, flexible working arrangements, and opportunities for career progression.

Benefits

Flexible working arrangements

Training and support

Career progression opportunities

Qualifications

• Proven track record in administrative roles within finance, pensions, or payroll settings.
• Strong desire to enhance skills related to the Local Government Pension Scheme.

Responsibilities

• Maintain accurate pension database records.
• Manage data and support the Fund's employer.
• Ensure accuracy in monthly i-Connect portal data.

Skills

Exceptional attention to detail

Effective communication skills

Experience handling large data volumes

Collaborative team spirit

Job description

Salary: £28,163 - £30,060

Hours per week: 37 hours

Interview date: Wednesday 13 August & Thursday 14 August 2025



Pensions - Empowering Retirement Security

Join our Wiltshire Pension Fund as an Employer Support Officer and develop your experience and grow your career within Pensions.

Receive benefits like flexible and hybrid working arrangements, support, training, and career progression opportunities. This is also a career-graded role which allows for pay grade progression.

As an Employer Support Officer, you will be maintaining accurate pension database records. From managing data to supporting and communicating with the Fund's employer, you’ll be ensuring accuracy in monthly i-Connect portal data. Based on the received data, you will also process member records for new starters and leavers.

We seek an individual with exceptional attention to detail, effective communication skills, experience handling large data volumes, and a collaborative team spirit.

If you possess a proven track record in administrative roles within finance, pensions, or payroll settings, and have a strong desire to enhance your skills and delve into the details of the Local Government Pension Scheme, we encourage you to apply!

In the interview, you will be expected to complete a practical test. This test will include the following:

the GCSC level math questions to assess the level of attention to details and accuracy skills of the applicants,
candidates will be provided a scenario of writing a letter to a member.