Employer Liability & Public Liability Claims Handler

Davies; Bolton; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Wellbeing support

Pension

Cycle to work

Job summary

Davies in Bolton is seeking an experienced Employer Liability & Public Liability Claims Handler to manage a caseload of EL/PL delegated authority fixed fee cases for multiple insurance clients, under the guidance of a Technical Support Lawyer.

This role requires forensic and analytical skills, attention to detail, and the ability to work to client SLAs, with hybrid working and 1 day per week in the Bolton office.

Qualifications

• Self-confident with good telephone and communication skills.
• Ability to organise and prioritise tasks using initiative.
• Calm under pressure with ability to re-prioritise when required.
• Maintain attention to detail with repetitive tasks.
• Good literacy and IT skills.
• Good team worker with flexibility to meet client service levels.
• Ability to work within the Keoghs Shared Behaviour framework.
• Ability to meet performance targets.
• Excellent listening, verbal and written communication skills.
• Ability to prioritise work and meet deadlines.
• High level of analytical skills.

Responsibilities

• Considering concepts and merits of primary and secondary liability in employer and public liability claims.
• Handling matters per client SLA's.
• Initial report/review and setting strategy for the claim.
• Reviewing evidence such as statements and records.
• Dealing with Disclosure.
• Conducting investigations.
• Conducting CMCs and applications.
• Reviewing exchange of evidence and medical evidence.
• Instructing Counsel/investigators/experts.
• Drafting questions to medical experts.
• Costs schedules.
• Drafting and reviewing routine correspondence.
• Research and pre-trial preparations.
• Attending conferences and trial with Counsel.

Skills

Telephone skills

Organisational skills

Calm under pressure

Attention to detail

Literacy & IT

Team player

Performance targets

Client care

Prioritisation

Analytical skills

Education

Legal Education - ILEX, LPC or equivalent

Job description

Employer Liability & Public Liability Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

The Claims Handler will manage a caseload of EL/PL delegated authority fixed fee cases on behalf of a number of insurance clients, working in conjunction with a Technical Support Lawyer who will be involved in setting strategies and making liability decisions, as well as responsible for their technical development. The role requires a forensic and analytical approach to the issues together with experience and/or appreciation of the documents and evidence required in these types of cases.

The work type likely to feature in the case load are Pre-action disclosure files, Infant Approval Hearings and EL/PL files handled on a Delegated Authority basis. In addition the Assistant File Handler will support File Handlers on tasks within their caseloads.

Key Responsibilities

• Considering concepts and merits of primary and secondary liability in employer and public liability claims.
• Handling matters in accordance with client SLA’s.
• Initial report/review and setting strategy for the management of the claim.
• Reviewing evidence (eg. Witness statements, GP records, Occupational Health/ Personnel records, property inspection reports).
• Dealing with Disclosure.
• Conducting investigations.
• Conducting CMC’s and applications.
• Review and report re exchange of evidence, receipt of medical evidence, joints statements or at any other stage.
• Instructing Counsel/investigators/medical and other experts.
• Drafting questions to medical experts.
• Costs Schedules.
• Dealing with routine correspondence & reviewing matters throughout.
• Drafting in general.
• Research.
• Counter Schedule.
• Pre-Trial reports.
• Attending Conferences and Trial with Counsel.
• Preparing/checking Trial Bundles.
• CRU appeal.
• To ensure compliance with the SRA Standards & Regulations.

Working Hours

35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office. We are hybrid workers with attendance required 1 day a week in the office

Skills, Knowledge and Expertise

Essential

• Self-confident with good telephone and communication skills with people at all levels inside and outside the business
• An ability to organise and prioritise tasks using initiative
• Calm under pressure with the ability to re-prioritise and delegate effectively when required
• An ability to maintain attention to detail when dealing with repetitive tasks
• Good Literacy and IT skills
• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
• Ability to work effectively within the Keoghs Shared Behaviour framework
• Contributes actively to an environment in which colleagues work cooperatively with each other.
• Ability to meet performance targets
• Positive, confident and enthusiastic
• Excellent listening, verbal and written communication skills
• Good client care skills and evidence of working to client guidelines on a delegated basis
• Ability to prioritise work, keep to deadlines and work under pressure
• High level of analytical skills

Desirable

• Previous personal injury file handling experience
• Legal Education- ILEX, LPC or equivalent work experience
• Experience of handling a caseload of EL/PL files would be advantageous.
• Previous litigation experience is preferred
• Good advocacy skills

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

We are connected

We are Dynamic

We are Innovative

We succeed together

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection ( Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation