Employee Services Coordinator

Beazley; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the insurance sector is seeking an Employee Services Coordinator to provide a client-focused HR service. The role involves managing HR operations for new joiners and leavers, maintaining employee records, and supporting payroll queries. The ideal candidate will have strong attention to detail, excellent communication skills, and a proactive approach to HR processes.

Qualifications

• Experience in administration and HR environment desirable.
• Customer service experience is beneficial.
• Experience administering assessments & online tests is advantageous.

Responsibilities

• Support end-to-end process for new joiners and leavers.
• Manage employee records and HR operational procedures.
• Prepare HR reports and metrics as required.

Skills

Attention to detail

Numeracy

Computer skills

Time management

Communication

Influencing skills

Education

BA preferred

Tools

MS Office

Job description

General

Job Title:Employee Services Coordinator

Location: Birmingham

Division:People & Sustainability

Reports To:As per Beazley’s organisation chart

Job Summary: Provide a client focussed human resources service to all managers and staff which supports the objectives of the business in a timely, efficient and economic manner. To support with all HR processes predominantly within Europe (Spain, France, Germany, Switzerland)

Key Responsibilities:

Human Resources Operations

• Support with the end to end process for new joiners from issuing contracts to liaising with third party benefits suppliers to undertaking first day induction
• Manage the end to end process for leavers
• Manage all change in terms for current employees
• Provide comprehensive support to the business partners and their specific business areas
• To provide advice and guidance to employees on HR operational procedures and practices
• To maintain accurate and orderly employee records and files on all employees
• Manage all processes associated with absence and leave including maternity, adoption and paternity leave, flexible working requests, holiday and sickness
• Responsible for managing the global HR inbox, ensuring that all SLA’s are met and that queries are managed appropriately
• Ensure the HR systems is up to date by inputting information in a timely manner
• Participate and support in team projects as required
• Support with the end to end process for all benefits administration and maintain accurate records, as needed
• Provide support with payroll queries, as needed
• Provide support related to payments/invoices, general point of contact for accounts payable queries
• Support on HR operational requirements for internal and external audits
• Be a HR system super user for our core HR system

Reporting/Analysis

• Prepare HR reports, metrics and analysis according to requirements.
• Provide analytics and HR documentation for management
• Management of headcount information for leavers, starters and movers

General

It is important that within all your interactions both internally and externally you adhere Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

• Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct.
• Undertake training on Beazley policies and procedures as delivered by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Person Specification:

Education and Qualifications

• BA preferred

Skills and Abilities

• Very strong attention to detail
• Accurate and numerate
• Computer skills – excellent working knowledge of MS Office, including Excel
• Process orientated
• Ability to manage time, meet deadlines and prioritise
• Able to work effectively under pressure
• Good communicator
• Strong influencing skills

Knowledge and Experience

• Experience in administration
• Experience of working in a Human Resources environment would be desirable
• Customer service experience
• Experience of administering assessments & online tests is advantageous

Aptitude and Disposition

• Positive
• Enthusiastic
• Proactive
• Self-motivated, flexible
• Customer and business focussed
• ‘Can do’ approach
• Team player

Competencies

• Achievement driven
• Managing resources effectively
• Self-starter
• Integrity and empathy
• Customer focussed
• Initiative