Employee Services Advisor

Oakleaf; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global organisation is seeking a skilled HR Advisor to provide first-line HR support across Europe. You will manage a variety of people-related matters and employee relations cases. The ideal candidate has a strong understanding of employment law and European HR practices, and a CIPD qualification is preferred. This role offers the chance to develop ER expertise within a supportive team.

Qualifications

• Strong understanding of European HR practices.
• Experience managing employee relations cases in a professional environment.
• Confident and outcome-focused with professionalism.

Responsibilities

• Advise and coach managers on HR issues.
• Manage a caseload of employee relations cases end-to-end.
• Support HR processes like redundancy and reasonable adjustments.

Skills

Coaching skills

Communication

Understanding of employment law

Education

CIPD qualification (or working towards)

Job description

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A leading global organisation is seeking a skilled HR Advisor to provide first-line HR support and expert guidance to managers and employees across Europe. This role offers the opportunity to work in a friendly, busy environment where you will manage a variety of people-related matters and employee relations cases from start to resolution. You will need to have experience supporting European countries with HR support and guidance.

Key Responsibilities:

Advise and coach managers on HR issues including performance, absence, grievance, disciplinary, and probation matters.

Manage a caseload of employee relations cases end-to-end, ensuring timely and legally sound outcomes.

Support HR processes including redundancy, Occupational Health referrals, and reasonable adjustments.

Draft documentation such as letters and meeting notes, and contribute to workshops and manager training.

Analyse HR data and trends to support policy improvements.

Stay informed on employment law and HR best practices across multiple jurisdictions.

Requirements:

CIPD qualification (or working towards) preferred.

Strong understanding of employment law and European HR practices.

Excellent communication, coaching, and relationship-building skills.

Experience managing ER cases within a regulated, professional environment.

Confident, self-motivated, and outcome-focused with a high level of professionalism.

This is a fantastic opportunity for an HR professional looking to develop their ER expertise within a supportive, values-driven team.