Employee Services Advisor

Oakleaf Partnership; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading global organisation is looking for an HR Advisor to provide expert guidance and support to employees across Europe. In this role, you will manage a variety of employee relations cases while advising managers on HR issues such as performance and absence. The ideal candidate will have a CIPD qualification or be working towards it, along with strong knowledge of employment law. This is an excellent opportunity to develop your HR expertise in a supportive environment.

Qualifications

• Preferred CIPD qualification or working towards it.
• Strong understanding of employment law and European HR practices.
• Experience managing employee relations cases in a professional environment.

Responsibilities

• Advise managers on HR issues including performance and absence.
• Manage employee relations cases end-to-end.
• Support HR processes like redundancy and health referrals.

Skills

Strong understanding of employment law

Excellent communication skills

Coaching skills

Relationship-building skills

Experience managing ER cases

Education

CIPD qualification (or working towards)

Job description

A leading global organisation is seeking a skilled HR Advisor to provide first-line HR support and expert guidance to managers and employees across Europe. This role offers the opportunity to work in a friendly, busy environment where you will manage a variety of people-related matters and employee relations cases from start to resolution. You will need to have experience supporting European countries with HR support and guidance.

Key Responsibilities:

• Advise and coach managers on HR issues including performance, absence, grievance, disciplinary, and probation matters.

• Manage a caseload of employee relations cases end-to-end, ensuring timely and legally sound outcomes.

• Support HR processes including redundancy, Occupational Health referrals, and reasonable adjustments.

• Draft documentation such as letters and meeting notes, and contribute to workshops and manager training.

• Analyse HR data and trends to support policy improvements.

• Stay informed on employment law and HR best practices across multiple jurisdictions.

Requirements:

• CIPD qualification (or working towards) preferred.

• Strong understanding of employment law and European HR practices.

• Excellent communication, coaching, and relationship-building skills.

• Experience managing ER cases within a regulated, professional environment.

• Confident, self-motivated, and outcome-focused with a high level of professionalism.

This is a fantastic opportunity for an HR professional looking to develop their ER expertise within a supportive, values-driven team.