Employee Services Administrator

NHS Professionals; Hemel Hempstead; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization as an Employee Services Administrator, where you will thrive in a flexible working environment. This role offers the chance to develop your skills while managing support desk operations, assisting with payroll, and ensuring smooth onboarding for new employees. You will be part of a dynamic team focused on continuous improvement and employee engagement, all while enjoying a hybrid work model that balances office collaboration with the comfort of home. With a commitment to your growth and well-being, this opportunity is perfect for those looking to make a positive impact in the NHS.

Benefits

Generous annual leave allowance - 27 days

Commitment to talent management & development

Star of the Month award with vouchers

Pension contribution up to 10%

Life Assurance

Group Income Protection

Wellbeing Programme

Employee Assistance Programme

Employee Engagement & discounts platform

Qualifications

• Experience in People Services or similar role is essential.
• Exceptional administrative and communication skills are required.

Responsibilities

• Manage support desk inbox and respond to queries.
• Assist with payroll and employee relations processes.

Skills

Administrative Skills

Communication Skills

Organizational Skills

Adaptability

Proactive Attitude

Education

CIPD Level 3 or 5 qualification

Tools

HR Database

Job description

About The Role

We are looking for an Employee Services Administrator to join our Corporate Employee Services Team.

This is a great opportunity to develop your skills in a flexible working environment, combining office collaboration with home-based working.

You will:

• Manage the support desk inbox, responding to or escalating queries as needed.
• Provide confidential administrative support, handling general inquiries and messages via Support Desk, teams, and email.
• Assist with payroll and employee relations processes, ensuring all relevant documentation is completed, stored, and processed in the HR database.
• Maintain accurate data and support the absence management process.
• Contract changes.
• Support onboarding, ensuring a smooth experience for new joiners.
• Support the workforce offering valuable information and guidance.
• Update and maintain HR systems.

We’re looking for someone with experience in People Services or a similar role, combined with exceptional administrative and communication skills.

About The Candidate

The ideal candidate will:

• Be highly organised, detail-oriented, and adaptable to changing priorities.
• Handle multiple tasks efficiently in a fast-paced environment.
• Bring a proactive, "can-do" attitude with a focus on continuous improvement.
• Be self-motivated, resilient, and determined to succeed.
• Work well as part of a team and collaborate effectively.

Ideally, you’ll also have:

• A CIPD Level 3 or 5 qualification (or equivalent experience).

Apply now and enjoy a hybrid working model that offers the best of both worlds—team collaboration in the office and flexibility to work from home.

About Us

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 27 days per year, plus bank holidays.
• A commitment to talent management & development.
• Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers.
• Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme.
• Life Assurance.
• Group Income Protection.
• Wellbeing Programme.
• Employee Assistance Programme.
• Employee Engagement & discounts platform.

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium, and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.