Employee Service Centre Apprentice

NHS; England; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading healthcare organization is seeking an Employee Service Centre Apprentice to provide essential administrative support within the People Hub. This role involves managing smartcards, identity badges, and pre-employment checks, ensuring efficient handling of inquiries and requests. The apprentice will gain valuable experience in HR processes and customer service within a dynamic team environment.

Qualifications

• Good working knowledge of Microsoft Office, Outlook, Word, Excel.
• Ability to maintain confidentiality.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to staff and manager queries regarding employment services.
• Assist with the management of smartcards and identity badges.
• Provide general administrative support within the People Hub.

Skills

Microsoft Office

Communication

Interpersonal skills

Education

Commitment to personal and professional development

Job description

Go back Hull University Teaching Hospitals NHS Trust

Employee Service Centre Apprentice

The closing date is 03 June 2025

The Employee Service Centre Apprentice will provide essential administrative support within the Group's People Hub. This role will involve assisting with the management of smartcards, identity badges, pre-employment checks, and general office administration. The People Hub is responsible for delivering first-level responses to staff and managers, ensuring efficient handling of inquiries and requests. The role is central to managing administrative functions within the People Directorate and serves as a single point of access for all people-related services. By streamlining processes and utilising modern technology, the team will offer reliable and timely support across various people-related processes.

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.

Main duties of the job

The main tasks required of the Post Holder include responding to staff and manager queries related to employment services, smartcards, identity badges, and pre-employment checks. The role involves assisting with the management of smartcards and identity badges, supporting the completion of pre-employment requirements, and providing general administrative support within the People Hub. Additionally, the Post Holder will manage system data entry, handle customer service inquiries, and collaborate with the team to ensure efficient service delivery and continuous improvement.

Should we receive a high volume of applications the advert may be closed earlier than stated.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Job responsibilities

Assist with Staff and Manager Inquiries:Respond to and resolve queries from staff and managers regarding employment services, smartcards, identity badges, and pre-employment requirements. Provide first-level HR support, ensuring timely and effective resolutions.

Support Issuance of Smartcards and Identity Badges:Assist with the management of smartcards and identity badges to employees and contractors, ensuring all information is accurate and compliant with Trust policies.

Conduct Pre-Employment Checks:Support the processing of pre-employment checks for new starters, including verifying documentation, health clearance, right to work, and DBS checks.

Administrative Support:Provide general administrative support within the People HUB, including filing, scanning, data entry, and maintaining accurate records in relevant systems (e.g., ESR, Trac).

System Data Entry:Input and update relevant information on the Trusts databases, ensuring accurate and up-to-date records for all staff, including smartcard and identity badge details.

Customer Service and Reception Duties:Provide a welcoming and professional service to internal and external customers, handling enquiries by phone, email, or in person. Act as the first point of contact for the Employee Service Centre.

Support People Directorate Processes:Assist with a range of administrative tasks and queries related to the People Directorate, including providing support for recruitment, employee onboarding, and general HR processes. This includes handling inquiries, directing staff to the appropriate resources or departments, and assisting in the management of people-related data and documentation

Document Management and Compliance:Ensure all relevant documentation is stored securely and confidentially in line with data protection regulations and organizational policies.

Team Collaboration:Work closely with other members of the People Hub to ensure consistent and efficient service delivery. Provide cross-cover as required.

Support Continuous Improvement:Actively participate in identifying opportunities for service improvement and assist in implementing changes to enhance service delivery.

Health and Safety:Adhere to all relevant health and safety regulations and ensure that the work environment is safe for both employees and visitors.

Other Duties:Undertake any other reasonable duties as directed by the Employee Service Centre Team Leader or Line Manager that are in line with the role's responsibilities.

Person Specification

Education/ Qualifications

• Commitment to personal and professional development

Knowledge, Training & Experience

• Good working knowledge of Microsoft Office, Outlook, Word, Excel and accurate keyboard skills
• Full understanding of confidentiality and the ability to maintain it

Communication and Interpersonal Skills

• Excellent verbal and written communication skills with the ability to adopt appropriate style and methods of communication
• Excellent interpersonal skills
• Good telephone manner and clear diction
• Welcome our colleagues and visitors into the department always maintaining professionalism
• A team player with the ability to establish sound relationships
• Thrives on challenge
• Awareness and respect of colleagues, patients and relative cultural, religion and emotional needs and beliefs.

Special Attributes and other

• Self-Starter and motivate
• Flexible approach to working hours and practices
• Professional appearance and behaviours
• Must be able to demonstrate a clear understanding of core trust values and be able to articulate in practice

Other Requirements

• Ability to plan, organise and prioritise own work in order to achieve deadlines
• Ability to work effectively under pressure and maintain a high level of performance
• Has personal responsibility for undertaking all mandatory training and actively participates in an annual appraisal
• Awareness and adherence of Trust values, vison and charter
• Awareness and adherence of Trust values, vison and charter

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Hull University Teaching Hospitals NHS Trust