Employee Relations Specialist, EMEA

Stripe; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial infrastructure platform is seeking an Employee Relations Specialist to support HR compliance and manage employee relations across EMEA. The ideal candidate will have 3-5 years of experience, a relevant degree, and strong communication skills. This role involves conducting investigations, developing training, and collaborating across teams to ensure compliance with employment laws. Join us in enhancing the employee experience while navigating the complexities of HR compliance.

Qualifications

• 3-5 years of experience in employee relations or HR compliance.
• Must be self-motivated with strong prioritization skills.
• Ability to handle sensitive situations confidentially.

Responsibilities

• Manage and resolve employee inquiries and grievances.
• Conduct investigations into employee complaints.
• Develop and facilitate training on employee relations topics.

Skills

Communication skills

Analytical skills

Knowledge of EMEA employment laws

Interpersonal skills

Conflict resolution

Education

Bachelor’s degree in Human Resources or related field

HR certification (CIPD, SHRM)

Tools

HR Acuity

Navex

Job description

Who we are About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Employee Relations and HR Compliance team, while relatively new at Stripe, is starting to scale! We are striving to build a respectful, balanced, well-skilled team focused on enabling the People team, managers, and Individual Contributors (ICs) to navigate challenging career moments while balancing compliance, empathy, and risk, resulting in success and engagement for all.

What you’ll do

We are looking for an Employee Relations Specialist to join our team at Stripe. This individual will have well rounded HR experience and ideally expertise in employee relations. This person will be an instrumental part of the team, focusing on supporting our Employee Relations and HR Compliance Partners in EMEA to deliver excellence, improve and implement frameworks, guidelines, approaches, and best practices. The Employee Relations Specialist will be highly cross functional and collaborative, partnering to inform and support Stripes and their managers. We anticipate the work to be split approximately 70%/30% between employee relations and HR Compliance initially.

Responsibilities

Employee Relations Support:

• Partner with Employee Relations Partners to manage and resolve employee inquiries, concerns, and grievances effectively and discreetly.
• Conduct thorough investigations into employee complaints, working collaboratively to provide fair solutions in line with company policies and procedures.
• Assist in the mediation and resolution process of employee disputes, ensuring alignment with Stripe’s core values and compliance frameworks.
• Lead the administration of investigation, grievance and disciplinary processes across EMEA.

HR Compliance:

• Support HR Compliance Partner in implementing and maintaining HR policies and practices that comply with local laws and regulations across EMEA jurisdictions.
• Assist in conducting compliance audits and assessments related to various HR functions, identifying potential risks and recommending corrective actions.
• Keep abreast of changes in employment law and regulations across the EMEA region, ensuring that Stripe's practices are up to date and compliant.
• Support the administration of regulatory compliance programs.

Training & Development:

• Develop and facilitate training sessions for partnering teams and employees on employee relations and compliance topics.
• Create and maintain resources, tools, and documentation for knowledge-sharing on employee relations and compliance matters.

Reporting & Metrics:

• Maintain case data through HR Acuity and Navex.
• Collaborate with Employee Relations and HR Compliance Partners to collect, analyze, and report on employee relations metrics, identifying trends and areas for improvement.
• Support the creation of regular reports and dashboards to communicate the status of employee relations initiatives and compliance efforts.
• Support with reporting on people risk matters and legal requirements.

Cross-Functional Collaboration:

• Work closely with People Partners, Legal, Compliance, Risk and other relevant departments to ensure a cohesive approach to employee relations and compliance.
• Contribute to the development and refinement of HR policies and procedures that promote a positive workplace culture and mitigate potential risks.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

Minimum requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field; HR certification (e.g., CIPD, SHRM) preferred.
• 3-5 years of experience in employee relations, HR compliance, or a related HR/Legal function, preferably within the EMEA region.
• Superior written oral communication skills.
• Strong knowledge of EMEA employment laws and regulations, with a demonstrated ability to apply this knowledge in practical situations.
• Excellent interpersonal and communication skills, with the ability to handle sensitive situations with discretion and confidentiality.
• Must be self-motivated and have an enhanced ability to prioritize/plan in a fast-paced, high growth environment.
• Must be able to work under pressure and deal with complex issues, while maintaining composure and positivity.
• Strong analytical skills and experienced decision maker who uses good reasoning and sound judgment required.
• Ability to be a coach, mentor, advise, and partner with stakeholders at varying levels of seniority.
• Strong knowledge of ER, labor relations, training, and conflict resolution, along with direct experience leading complex global investigations at all levels, including executive level.
• Excellent attention to detail.
• Ability to work independently and collaboratively within a team in a fast-paced environment.
• Open to travel (some travel may be required).

Why Join Us? At Stripe, you will have the opportunity to be part of a culture that values diversity, innovation, and continuous learning. You will work with talented colleagues from around the world and make a significant impact on the employee experience and compliance landscape. Join us in our mission to increase the GDP of the internet.