Employee Relations Specialist: Complex Cases & Change Leader

Teleperformance SE; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading customer service provider in the UK seeks Employee Relations Specialists to join their HRER team. In this vital role, you'll act as a trusted advisor on complex employee relations matters, ensuring compliance and fostering a positive workplace. Responsibilities include managing cases, assisting with Employment Tribunal activities, and contributing to change programmes. A proven HR background with knowledge of UK employment law and strong communication skills is required. This position offers growth through mentoring and collaboration with legal experts.

Benefits

Ongoing mentoring

Opportunities to influence ER processes

Qualifications

• Proven experience working in an Employee Relations or HR role, with exposure to complex casework.
• Strong knowledge of UK employment law, including the Equality Act and Employment Rights Act.
• Excellent written and verbal communication skills, with attention to detail.

Responsibilities

• Act as the first point of contact for managers on complex employee relations matters.
• Support and manage cases across the full ER spectrum.
• Assist with full Employment Tribunal activity.
• Contribute to organisational change programmes.
• Use ER data to identify trends and improve processes.

Skills

Employee relations expertise

Communication skills

Negotiation skills

Attention to detail

Ability to manage competing priorities

Education

CIPD qualification (or working towards)

Job description

A leading customer service provider in the UK seeks Employee Relations Specialists to join their HRER team. In this vital role, you'll act as a trusted advisor on complex employee relations matters, ensuring compliance and fostering a positive workplace. Responsibilities include managing cases, assisting with Employment Tribunal activities, and contributing to change programmes. A proven HR background with knowledge of UK employment law and strong communication skills is required. This position offers growth through mentoring and collaboration with legal experts.