Employee Relations Relationship Manager

www.findapprenticeship.service.gov.uk - Jobboard; Metropolitan Borough of Solihull; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global service provider is seeking an experienced Employee Relations Relationship Manager in Solihull. The role involves managing suppliers for Occupational Health and Absence Management, overseeing a £1.2 million budget, and ensuring effective stakeholder communication. Candidates should have a recognized HR qualification and extensive experience in supplier and budget management. This position offers a hybrid working model with competitive benefits.

Benefits

Company car

Bonus scheme – 5% on target, 10% exceeding targets

Private healthcare

Pension – 6%

Employee Assistance Programme

Flexible working considered

Qualifications

• Extensive experience in supplier management and budget management.
• Proven experience in stakeholder and change management.
• Articulate and confident communicator.

Responsibilities

• Oversee key projects and supplier management of Occupational Health, Employee Assistance Programme, and Absence Management.
• Manage an estimated annual budget of £1.2 million.
• Drive cross-functional partnerships for service delivery.

Skills

HR qualification (CIPD or equivalent)

Supplier management

Budget management

Stakeholder management

Change management

Project management

Effective communication

Education

Recognised HR qualification

Job description

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

Employee Relations Relationship Manager
Location – Solihull, B91 3QJ. Hybrid with X3 days on site Full Time, 12 Months Fixed Term Competitive Salary


Here at Serco, we are seeking an experienced Employee Relations Relationship Manager to be responsible for the management of suppliers that sit within the Employee Relations (ER) function. This includes overseeing end-to-end supplier management for services such as Occupational Health, Employee Assistance Programme and Absence Management. This role entails product and service delivery, budget management, spend analysis and the creation of a strategic roadmap to enhance the management of unplanned absence and occupational health services.

In this key role you will be expected to proactively support the wider Employee Relations Team with initiatives as well as collaborating closely with the UK & Europe business divisions to drive change initiatives. You will be responsible for developing and improving the day-to-day relationship between Serco operations and its Absence, Health and Wellbeing suppliers.


As part of this you’ll:


- Oversee key projects and the supplier management of Occupational Health, Employee Assistance Programme, and Absence Management
- Manage all sub-contractors through Occupational Health
- Manage an estimated annual budget of £1.2 million for Occupational Health and absence management
- Forecast and analyse monthly spend, meeting agreed supplier budgets
- Drive forward planning / vision and be responsible for the creation and implementation of a 3-5+ year rolling supplier roadmap of improvements and initiatives
- Deliver excellent stakeholder management for a positive customer service experience
- Drive cross functional partnerships across both internal and external areas including Group HR, Health and Safety, Data Protection and Corporate Compliance to ensure successful delivery of services to the business
- Ensure that the ER Team and People Managers (the business) have a comprehensive understanding of services via Occupational Health and Absence Management



What you’ll need to do the role:


- Recognised HR qualification (CIPD or equivalent) with Employee Relations experience
- Extensive experience in supplier management and budget management
- Proven experience in stakeholder management and change management
- Ability to manage projects to ensure successful delivery (on time, within budget, meeting agreed upon success criteria)
- Articulate, confident and a fluent communicator. Ability to use a range of techniques and styles to ensure that communication is timely, clear and effective
- There may be a requirement to attend any of Serco’s premises / locations from time to time



Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:


- Company car
- Bonus scheme – 5% on target, 10% exceeding targets
- Private healthcare


- Flexible working considered
- Pension – 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion