Employee Relations Manager

Freshfields; Salford; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Freshfields in Manchester is seeking an experienced Employee Relations Manager to join our global ER team. You will provide expert guidance to HR colleagues and business leaders across the UK, handling complex ER issues with integrity and practical solutions.

The role combines case management, policy development and training, with a hybrid working pattern based in Manchester. You will stay current on employment law and contribute to continuous improvement of ER processes across the firm.

Qualifications

• Extensive experience independently handling a broad range of ER matters.
• Strong knowledge of UK employment law and ER best practice.
• Experience advising managers on complex and sensitive employee issues.
• Project management qualification or demonstrable PM experience.

Responsibilities

• Provide expert ER advice to HR colleagues and leaders across the UK.
• Lead complex ER cases from intake to resolution.
• Conduct workplace investigations across Freshfields’ global offices.
• Lead on ownership, management and archiving of HR policies globally.
• Develop and implement employment policies, procedures and guidance.
• Deliver ER training and data-driven reporting to managers.

Skills

UK employment law

Employee relations

Stakeholder management

People analytics/ER data

Communication skills

Problem solving

AI tools in HR

Education

Project management qualification

Tools

AI tools for HR

Job description

At Freshfields we are committed to creating an inclusive, high-performing and supportive workplace where our colleagues can thrive and deliver exceptional service to our clients around the world.

We are looking for an experienced Employee Relations Manager to join our global Employee Relations team. This is an exciting opportunity for an employee relations specialist to play a key role in shaping positive workplace experiences, supporting business leaders and HR colleagues, and helping to foster a culture built on integrity, engagement and high performance.

The role

Reporting to the Senior Employee Relations Manager, you will be an expert ER specialist providing advice to HR colleagues and business leaders mainly across the UK but also to other regions. You will provide expert guidance on a broad range of employee relations matters and lead ER projects ensuring that issues are managed fairly, consistently and in line with best practice and employment legislation.

You will work collaboratively with HR colleagues and stakeholders across the firm, building strong relationships and helping managers navigate complex people matters with confidence.

This role offers the opportunity to work on challenging and varied employee relations issues within a fast-paced, professional services environment, while contributing to wider people initiatives, policies and processes.

The role will be based in Manchester Centre with hybrid working arrangements.

Key responsibilities

In this role, you will:

• Provide specialist expert advice and guidance on a wide range of complex employee relations matters, including conduct issues, complaints, conflict management, sickness absence (including ill-health capability) and performance management.
• Lead and manage complex employee relations cases from initial consultation through to resolution.
• Conduct workplace investigations for any region across Freshfields’ global offices.
• Lead on a project to assign ownership, management and archiving of HR policies globally.
• Support the development and implementation of employment policies, procedures and guidance.
• Deliver practical and commercially focused advice that balances business needs with legal and organisational requirements.
• Deliver employee relations training and coaching to managers and HR teams.
• Keep abreast of developments in employment law and emerging employee relations trends, ensuring advice remains current and effective.
• Contribute to continuous improvement initiatives across the Employee Relations and wider HR function.

About you

We are looking for a credible, positive and confident employee relations professional who enjoys building strong relationships and solving complex people challenges.

You will bring:

• Significant experience managing a broad range of employee relations matters independently.
• Strong working knowledge of UK employment law and employee relations best practice.
• Confident use of AI tools and technology to optimise working practices
• An engaging and confident presentation style especially when analysing and reporting back ER data trends and action plans
• Experience advising managers and stakeholders on complex and sensitive employee issues and coming up with creative problem-solving ideas.
• Compassionate and thoughtful interpersonal skills
• Excellent judgement and the ability to make balanced, commercially aware, and pragmatic decisions.
• Strong relationship-building and influencing skills, with the confidence to engage stakeholders at all levels.
• Outstanding communication skills, both written and verbal.
• Employee relations experience gained within a large or complex organisation – all sectors considered professional services or similarly complex organisation.
• Project management qualification, skills or experience

At Freshfields, you will have the opportunity to work alongside talented colleagues in a friendly, fun, collaborative and supportive environment. You'll play an important role in helping shape the employee experience while developing your expertise within a globally recognised professional services firm.

If you are interested, we would love to hear from you.

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.