Employee Relations Manager

Just Eat Takeaway.com; Loughton; On-site; GBP 65,000 - 90,000; Full time

Job summary

Just Eat Takeaway.com seeks an Employee Relations Manager to lead ER operations across the UK and Canada within the People Services team. You will balance UK and Canadian employment law with our global ER strategy and own a pillar to drive consistency with business goals.

You will triage tribunal claims, manage escalations, and provide expert guidance on disciplinary and grievance matters. A data-driven approach will inform improvements while you mentor a growing ER team and collaborate with

Qualifications

• Experience in Employee Relations or HRBP within global matrix organisations.
• Strong knowledge of UK Employment Law, tribunal processes and compliance frameworks.
• CIPD Level 5 required; Level 7 is a plus.
• Proven leadership and coaching ability to develop teams.
• Experience with ER investigations and conflict resolution.
• Awareness of Canadian employment law frameworks.
• Excellent stakeholder management and communication skills.
• Data-driven mindset to identify opportunities and improvements.
• Commitment to a values-led, customer-centric culture.
• Willingness to travel internationally (around 10–15%).

Responsibilities

• Lead ER operations across the UK and Canada, ensuring local compliance while driving global alignment.
• Own one ER pillar and drive consistency with business goals.
• Triage UK tribunal claims and engage external counsel as needed.
• Provide guidance on disciplinary, grievance, and Speak Up cases.
• Analyze ER data to identify trends and drive improvements.
• Coach and develop the ER team and mentor staff.
• Support restructures with clear roles and processes.
• Collaborate with global HR, HRBPs, and legal to align strategies.
• Utilise Workday and Jira Service Management for case handling.
• Explore innovative ways of working to boost productivity.

Skills

Employee relations

HR business partnering

UK employment law

Tribunal processes

CIPD Level 5

CIPD Level 7

People leadership

Coaching

ER policies

Investigations

Conflict resolution

Canada employment law

Stakeholder management

Communication skills

Data analytics

Travel flexibility

Job description

About this role As our Employee Relations Manager, you will lead and empower our ER operations across the UK and Canada within the People Services team. In this role, you will lead with clear goals, balancing regional legislative compliance with our global ER strategy across five key pillars: Performance, Disciplinary, Grievances, Org Design Support, and Absence Management.

Sitting at the heart of our People function, you will care for our teams and workplace culture by triaging employment tribunal claims, managing complex escalations, and driving proactive alignment. Working collaboratively with senior leaders and HR business partners, you will deliver data-driven insights that continuously raise the bar and build positive workplace relationships.

These are some of the key components to the position:

• Lead ER operations across the UK and Canada, ensuring local compliance while supporting global alignment.
• Hold strategic ownership for one designated ER pillar, driving consistency and excellence linked to business goals.
• Manage and triage UK employment tribunal claims and legal matters, partnering with external counsel when required.
• Provide expert guidance and escalation support on complex disciplinary, grievance, and Speak Up cases.
• Analyze ER case data and trends to deliver actionable recommendations and drive continuous improvement.
• Coach, mentor, and develop your team, supporting career growth through our ER framework.
• Facilitate ER representation during restructures, ensuring clear roles, consistent processes, and employee support.
• Collaborate with global HR stakeholders, HRBPs, and legal teams to align strategies and deliver impact.
• Leverage HR data tools and case management platforms like Workday and Jira Service Management effectively.
• Explore and implement innovative, smart ways of working to optimize team productivity and clarity.

Key Requirements:

• Demonstrated background in Employee Relations or HR Business Partnering within matrixed, global organizations.
• Strong practical knowledge of UK Employment Legislation, tribunal processes, and compliance frameworks.
• CIPD Level 5 (or equivalent professional experience); CIPD Level 7 is a plus.
• Proven team leadership and coaching skills, helping team members succeed and develop.
• Deep understanding of ER policies, complex investigations, and conflict resolution (including Speak Up cases).
• Awareness of (or eagerness to quickly learn) Canadian employment law frameworks.
• Excellent stakeholder management and communication skills to influence across all organizational levels.
• Passion for using data and metrics to identify opportunities, solve problems, and make a lasting impact.
• Commitment to our values-Lead, Deliver, Care-and driving a collaborative, customer-centric culture.
• Ability to travel internationally (approx. 10-15% of the time) to support regional teams.

Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. At JET, this is how we play. Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belongings No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team?