Employee Relations Manager

Just Eat Takeaway.com; Ewell; On-site; GBP 70,000 - 90,000; Full time

Job summary

Just Eat Takeaway.com is seeking an Employee Relations Manager to lead ER operations across the UK and Canada within the People Services team. You will triage tribunal claims, guide complex investigations, and partner with senior leaders to align ER strategy with business goals.

The role requires strong knowledge of UK employment law, CIPD qualifications, and proven leadership, with a focus on data-driven decision making and continuous improvement. Travel ~10–15% is expected.

Qualifications

• Demonstrated background in Employee Relations or HR Business Partnering within matrixed, global organisations.
• Strong practical knowledge of UK Employment Legislation, tribunal processes, and compliance frameworks.
• CIPD Level 5 (or equivalent); CIPD Level 7 is a plus.
• Proven team leadership and coaching skills, helping team members succeed and develop.
• Deep understanding of ER policies, complex investigations, and conflict resolution (including Speak Up cases).
• Awareness of (or eagerness to quickly learn) Canadian employment law frameworks.
• Excellent stakeholder management and communication skills to influence across all organisational levels.
• Passion for using data and metrics to identify opportunities, solve problems, and make a lasting impact.

Responsibilities

• Lead ER operations across the UK and Canada, ensuring local compliance while supporting global alignment.
• Hold strategic ownership for one designated ER pillar, driving consistency and excellence linked to business goals.
• Manage and triage UK employment tribunal claims and legal matters, partnering with external counsel when required.
• Provide expert guidance and escalation support on complex disciplinary, grievance, and Speak Up cases.
• Analyze ER case data and trends to deliver actionable recommendations and drive continuous improvement.
• Coach, mentor, and develop your team, supporting career growth through our ER framework.
• Facilitate ER representation during restructures, ensuring clear roles, consistent processes, and employee support.
• Collaborate with global HR stakeholders, HRBPs, and legal teams to align strategies and deliver impact.
• Leverage HR data tools and case management platforms like Workday and Jira Service Management effectively.
• Explore and implement innovative, smart ways of working to optimize team productivity and clarity.

Skills

ER operations

People leadership

Data-driven

Education

CIPD Level 5

CIPD Level 7 (advantage)

Tools

Workday

Jira Service Management

Job description

About this role As our Employee Relations Manager, you will lead and empower our ER operations across the UK and Canada within the People Services team. In this role, you will lead with clear goals, balancing regional legislative compliance with our global ER strategy across five key pillars: Performance, Disciplinary, Grievances, Org Design Support, and Absence Management.

Sitting at the heart of our People function, you will care for our teams and workplace culture by triaging employment tribunal claims, managing complex escalations, and driving proactive alignment. Working collaboratively with senior leaders and HR business partners, you will deliver data-driven insights that continuously raise the bar and build positive workplace relationships.

These are some of the key components to the position:

• Lead ER operations across the UK and Canada, ensuring local compliance while supporting global alignment.
• Hold strategic ownership for one designated ER pillar, driving consistency and excellence linked to business goals.
• Manage and triage UK employment tribunal claims and legal matters, partnering with external counsel when required.
• Provide expert guidance and escalation support on complex disciplinary, grievance, and Speak Up cases.
• Analyze ER case data and trends to deliver actionable recommendations and drive continuous improvement.
• Coach, mentor, and develop your team, supporting career growth through our ER framework.
• Facilitate ER representation during restructures, ensuring clear roles, consistent processes, and employee support.
• Collaborate with global HR stakeholders, HRBPs, and legal teams to align strategies and deliver impact.
• Leverage HR data tools and case management platforms like Workday and Jira Service Management effectively.
• Explore and implement innovative, smart ways of working to optimize team productivity and clarity.

Key Requirements:

• Demonstrated background in Employee Relations or HR Business Partnering within matrixed, global organizations.
• Strong practical knowledge of UK Employment Legislation, tribunal processes, and compliance frameworks.
• CIPD Level 5 (or equivalent professional experience); CIPD Level 7 is a plus.
• Proven team leadership and coaching skills, helping team members succeed and develop.
• Deep understanding of ER policies, complex investigations, and conflict resolution (including Speak Up cases).
• Awareness of (or eagerness to quickly learn) Canadian employment law frameworks.
• Excellent stakeholder management and communication skills to influence across all organizational levels.
• Passion for using data and metrics to identify opportunities, solve problems, and make a lasting impact.
• Commitment to our values-Lead, Deliver, Care-and driving a collaborative, customer-centric culture.
• Ability to travel internationally (approx. 10-15% of the time) to support regional teams.

Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. At JET, this is how we play. Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belongings No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team?