Employee Relations Manager

Doctor Care Anywhere; London; Hybrid; GBP 55,000; Full time

Job summary

Doctor Care Anywhere seeks an Employee Relations Manager to champion workplace culture and manage employee relations activities. The successful candidate will provide advice to leaders, oversee casework, and contribute to the development of policies aimed at enhancing employee relations. Benefits include a hybrid work environment, generous holiday entitlement, and a commitment to staff wellbeing.

Benefits

25 Days Holiday + Bank Holidays

Birthday Day Off

Buy up to 5 additional days of leave

Company Pension Scheme

Charity Days

Enhanced Maternity and Paternity Pay

Bike2Work Scheme

Development Opportunities

Qualifications

• Proven experience managing complex, high-volume ER casework.
• Broad knowledge of HR employee life cycle activities.
• A strong understanding of employment law.

Responsibilities

• Develop and implement an Employee Relations strategy.
• Oversee and manage casework for disciplinary, grievance, and absence issues.
• Support managers with recommendations for early resolution of ER issues.

Skills

Coaching

Conflict Resolution

Analytical Skills

Education

CIPD Level 7

Job description

Thanks for stopping by! We’re Doctor Care Anywhere, a leading digital platform with a clear vision to be the primary care provider of choice for digital healthcare. Our success starts with our brilliant team.

We are the UK’s largest private provider of telehealth services, working with insurers, healthcare providers, and corporate customers to serve over 2 million patients annually. Our diverse team includes doctors, designers, software developers, and marketers, all committed to enhancing patient experiences. Every year, we enable over 2 million people to consult with a GP or ACP via video or phone, anywhere in the world.

Founded in 2013, we continue to grow and seek top talent to help us achieve our ambitious goals. If you are highly motivated and eager to grow with us, we would love to hear from you.

Working Pattern: Hybrid, approximately 2 days per week in the London office

Salary: Circa £55,000 per annum, depending on experience

Application Deadline: Midday, Friday 18th July. We may close the advert early if we receive enough applications.

The role: As our Employee Relations Manager, you will foster a positive workplace culture by managing employee relations proactively and reactively. Reporting to the People Director, you will provide legally compliant, commercially focused, and values-led advice, coaching, and guidance to leaders on employee relations matters.

You will manage ER casework, identify trends, address root causes, and support leadership development to handle people issues confidently. Additionally, you will contribute to policy, process, and tool improvements to ensure consistency and fairness across DCA.

You will collaborate with other People Team Leads on projects aimed at improving DCA's performance through cross-functional initiatives.

Key objectives and metrics:

• Timely and effective ER case management
• Long-term reduction in ER cases through manager education
• Positive culture change, measured via engagement surveys

Key responsibilities:

• Develop and implement an Employee Relations strategy
• Manage casework, including attending hearings for issues like sickness absence, mental health, and wellbeing
• Make recommendations to managers and identify risks and opportunities for early resolution
• Lead ER casework, including disciplinary, grievance, sickness absence, performance, and talent management cases
• Provide balanced, business-supportive advice to drive outcomes and enhance culture
• Identify trends and recommend solutions to address root causes
• Lead on processes such as family leave and flexible working requests
• Manage colleague change and leaver processes and related admin
• Drive continuous improvement through process development and automation
• Maintain templates and self-serve resources for leaders
• Act as point of contact for HR queries
• Support development of self-serve HR tools and FAQs

Qualifications and skills:

• CIPD qualification or working towards Level 7 or equivalent experience
• Proven experience managing complex ER casework
• Broad knowledge of HR lifecycle activities
• Stakeholder management skills, including unions and legal teams
• Strong coaching, conflict resolution, and training skills
• Calm, fair, and interpersonal skills
• Analytical skills for ER data and trends
• Legal compliance and policy development expertise
• Relationship-building skills
• Influencing and coaching abilities
• Effective multitasking and prioritization skills
• Strong understanding of employment law

Why work here: We value health and happiness for our patients and our team. When you join Doctor Care Anywhere, you’re not just an employee—you’re a valued member of our team. We offer:

• Doctor Care Anywhere subscription for you and five family/friends
• 25 days holiday plus bank holidays
• Birthday day off
• Option to buy up to 5 additional days of leave
• Company pension scheme
• Charity days
• Enhanced maternity and paternity pay
• Bike2Work scheme
• Hybrid working environment
• Development opportunities

Doctor Care Anywhere is committed to safeguarding and promoting the welfare of its patients. This role is subject to DBS and reference checks and is exempt from the Rehabilitation of Offenders Act 1974.