Employee Relations Manager

Certitude; Greater London; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Pension scheme

Employee Assistance

Paid DBS (Enhanced)

Eye care voucher

Travel to work loan

Cycle to work

Gym membership

Tech purchase

Job summary

Certitude is seeking an Employee Relations Manager in Balham, a hybrid role within our People & Culture Team. This permanent, full-time position focuses on building a proactive ER strategy, guiding a specialist team, and ensuring compliant, fair workplace practices across the organisation.

You will influence policy, deliver training, and collaborate with leaders to resolve issues early and restore working relationships, while maintaining expert knowledge of employment law and best practices.

Qualifications

• Experience leading employee relations in a complex organisation.
• Experience collaborating with trade unions and employee representatives.
• CIPD Level 7 qualification or equivalent professional experience.
• Comprehensive knowledge of UK employment law.

Responsibilities

• Lead development and implementation of a proactive employee relations framework.
• Manage the Employee Relations team and its day-to-day operations.
• Review, develop and implement people policies to ensure legal compliance.
• Design and deliver training to strengthen manager capability in handling ER issues.
• Provide advice on changes in employment law and policy implications.
• Collaborate with the People Team to identify workforce challenges and develop solutions.
• Support organisational change programmes with ER expertise.
• Maintain up-to-date knowledge of employment legislation and ER best practice.

Skills

Team leadership

Employee relations

Policy advice

Stakeholder communication

Education

CIPD Level 7 or equivalent

UK employment law knowledge

Job description

Employee Relations Manager (10143)

All candidates should make sure to read the following job description and information carefully before applying.

Join the People & Culture Team as a Employee Relations Manager!

Job Description

An exciting opportunity to join Certitude as a Employee Relations Manager as we continue to grow.

Salary: £55,000 per annum

Hours: 37.5 hours

Job Type: Permanent, Full-time

Location: Balham, hybrid role including across Certitude locations

Benefits

• A stimulating work environment full of opportunities to learn and develop
• 25 days annual leave + bank holidays & enrolment onto a pension scheme
• 24-hour Employee Assistance
• Paid Enhanced DBS
• Eye care voucher
• Travel to work loan
• Salary sacrifice schemes available: Cycle to work Scheme, Gym Membership & Tech Purchase

About The Role

The Employee Relations Manager is responsible for leading and embedding a proactive employee relations strategy that promotes a culture of early resolution, fairness, accountability, and positive workplace relationships across the organisation.

The role holder will manage a team providing expert employee relations and policy advice to colleagues, managers and leaders, ensuring consistent application of employment legislation, organisational policies, and best practice. A key focus of the role is to shift the organisation from a reactive case management approach to a preventative and resolution-focused culture, where concerns are addressed early, informally where appropriate, and with a strong emphasis on restoring working relationships.

Duties Will Include

• Lead the development and implementation of a positive employee relations framework that promotes early intervention, informal resolution and constructive problem-solving across the organisation
• Champion a culture where managers are empowered and accountable for managing people issues effectively, confidently and consistently
• Manage the day-to-day operational activity of the Employee Relations team
• Lead the review, development and implementation of people policies and procedures to ensure legal compliance, operational effectiveness and alignment with organisational values, and ensure they reflect current legislation and best practice
• Design and deliver training, workshops and guidance materials that strengthen manager capability in handling employee relations issues
• Coach managers to confidently address performance, conduct, attendance and workplace relationship concerns through effective conversations and early intervention
• Provide advice to colleagues, leaders and managers regarding changes in employment law and the potential implications for organisational policy and practice
• Partner within the People Team, and across the organisation, to identify workforce challenges and develop practical people solutions that improve organisational effectiveness and employee experience
• Support organisational change programmes by providing specialist employee relations expertise and ensuring compliance with legal and consultation requirements
• Maintain expert knowledge of employment legislation, employee relations best practice and developments within the wider HR profession

About You

• Experience of managing and developing team members
• Experience of leading employee relations functions within a complex organisation
• Extensive experience managing complex and high-risk employee relations cases
• Experience of working collaboratively with trade unions and employee representatives
• CIPD Level 7 qualification or equivalent professional experience
• Comprehensive and up-to-date knowledge of UK employment law
• Ability to communicate confidently with employees, managers and senior leaders

About The Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided, and we welcome applications from all sections of the community.

Employee Relations, ER, People Team, HR, Manager, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFP, Community Support, Third Sector, Adult Social Care, Mental Health, Support Living, Health & Social Care