Employee Relations Investigator

Capital One; Nottingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A financial services organization based in Nottingham is seeking an Employee Relations Investigator. This role involves investigating various employment complaints and providing guidance to HR partners. The ideal candidate will have experience in employee relations, knowledge of UK employment law, and a CIPD qualification. This position offers a hybrid work model, allowing flexibility between office and home.

Benefits

Pension scheme

Bonus

Generous holiday entitlement

Private medical insurance

Access to a gym

Flexible working arrangements

Qualifications

• HR qualifications and strong employee relations experience.
• Solid knowledge of UK employment law.
• Experience managing investigations and case management.

Responsibilities

• Investigate and resolve employment complaints, including harassment and discrimination.
• Provide guidance on conflict and dispute resolution.
• Document investigation plans and outcomes.

Skills

Strong employee relations experience

Knowledge of UK employment law

Experience with ACAS/Employment Tribunals

Consultation experience

Project/change management experience

Excellent attention to detail

Experience influencing senior stakeholders

Impeccable judgment

Ability to operate independently

Education

CIPD Level 5 or above

Job description

Employee Relations Investigator page is loaded

Employee Relations Investigator

Apply locations Nottingham, Eng time type Full time posted on Posted 5 Days Ago job requisition id R220309 Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireEmployee Relations Investigator

About this role

In HR Shared Services (HRSS), the employee experience is at the heart of everything we do. We strive to deliver HR processes flawlessly, and provide a high quality and responsive Employee Relations service to the company. Here at Capital One, we call it Associate Relations (AR).

We’re looking for an AR Investigator to investigate all types of employment complaints and provide proactive recommendations to HR business partners and business leaders on employee relations issues.

What you’ll do

• Investigate and resolve all types of employment complaints or conduct, including harassment, discrimination, retaliation, policy and process disputes, appeals, etc.

• Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution

• Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner

• Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues

• Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk

• Thoroughly investigate complaints, while using good judgment to analyse evidence and make recommendations

• Act as role model and champion for Capital One Values

• Participate in internal projects that improve investigative processes

• Maintain procedural documentation, templates and guidance to ensure consistent and efficient processes can be maintained.

What we’re looking for

• Strong employee relations experience specifically in managing investigations, managing ER cases investigation and case management experience whether in a generalist or specialist role

• Solid knowledge of UK employment law and demonstrable experience of supporting employee relations issues (and relevant HR Qualifications such as CIPD Level 5 or above)

• Experience with dealing with ACAS / Employment Tribunals

• Consultation experience / worked in a unionised environment (desirable)

• You’ll have project and/or change management experience, and use your continuous improvement mindset to challenge how we work

• You’ll have excellent attention to detail, showing ability to break down complex problems and artfully push towards a solution

• Experience of partnering with and influencing senior stakeholders, whilst being able to to present complex topics in a clear, concise, and compelling manner

• Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on.

• Strong sense of when to operate independently and when to seek support on an issue, adopting an appetite for learning in a fast-paced, ever-changing environment

Where and how you'll work

This is a permanent position based in our Nottingham office.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• OutFront – to provide LGBTQ+ support for all associates

• Mind Your Mind – signposting support and promoting positive mental wellbeing for all

• Women in Tech – promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [e-mail] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

What you need to know about internal mobility

We aim to set a clear standard for associates applying internally across all of Capital One.

To be eligible to apply for a new role, there are 4 requirements you need to meet:

You've been in your current position, as noted in your Workday profile, for at least 6 months ¹ .

Your most recent performance rating at Discover is "Solid" or above.

You’re not currently on a Performance Improvement Plan or currently subject to a Final Written Warning review period.

You meet all Basic Qualifications (BQs) of the role.

Note: For a smooth experience, please apply to Capital One roles using your personal email–not your Discover email address.

At Capital One, applying for a role at a higher level than your current role is only permissible for roles at Capital One’s “Associate” level or below (e.g., Senior Coordinator to Principal Coordinator, Principal Coordinator to Associate). The majority of these roles are in Customer Operations and/or non-exempt. Because we have not yet mapped Discover levels to Capital One levels, compare the posted salary range to your current salary as a proxy to determine if this guideline applies to you.

¹ Associates impacted by job loss are not subject to the 6-month time in position restriction.