Employee Relations Case Manager/Senior HR Advisor (Part Time)

TN United Kingdom; Metropolitan Borough of Solihull; Hybrid; GBP 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated Employee Relations Case Manager/Senior HR Advisor to join their team in Solihull. This part-time role involves providing expert guidance to managers on employee lifecycle issues, including disciplinary actions and grievances. You will play a crucial role in managing complex employee relations cases and supporting strategic HR decisions. With a focus on professional development and a commitment to diversity and inclusion, this innovative firm offers a supportive work environment and flexible working options. If you are passionate about HR and want to make a positive impact, this opportunity is for you.

Benefits

Annual leave plus bank holidays

Annual leave purchase scheme

Contributory pension scheme

Flexible working options

Employee Assistance Programme

Health Cash Plans

Free flu jabs

Career development training

Qualifications

• Strong HR experience at Senior Advisor or HR Business Partner level.
• Proven experience managing complex ER cases including redundancies.

Responsibilities

• Provide HR advice and support to people managers across the UK.
• Manage end-to-end closure of employee relations cases.

Skills

Employee Relations Management

Negotiation Skills

Employment Law

HR Best Practices

Coaching and Mentoring

Education

CIPD Qualification

Job description

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Employee Relations Case Manager/Senior HR Advisor (Part Time), Solihull

Client: Serco

Location: Solihull (Hybrid – 1 day per week in office)

Job Category: Other

EU work permit required: Yes

Job Reference: 14fe127a53e4

Job Views: 10

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Employee Relations Case Manager/Senior HR Advisor (Part Time)

Here at Serco, we’re seeking an experienced Employee Relations Case Manager to join our team of specialists, offering professional advice and support to approximately 3,000 people managers across our UK operations. In this role, you will provide comprehensive employee relations guidance and support to Serco People Managers, addressing all aspects of the employee lifecycle, including disciplinary actions, grievances, absences, maternity/paternity issues, restructures, and performance management. You will manage multiple ER cases from beginning to resolution, delivering clear, risk-based advice to managers throughout the process.

Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

As part of this, you’ll:

• Work in partnership with the business to provide strong professional HR advice and support strategic HR decisions at all levels of the organisation.
• Provide a proactive and/or “on demand” advisory and consultancy service to people managers on a range of human resource issues, employee lifecycle procedures, and policies consistent with employee standards, legislation, and guidelines.
• Manage end-to-end and timely closure of employee relations cases (disciplinary, absence, grievance, absence management, restructures, etc.).
• Be a point of escalation for ER Advisors for more complex queries and provide day-to-day coaching as required.
• Analyse people-related metrics, data, and trends to make recommendations to Business Partners, and interventions with people managers to address identified people issues across the business.
• Liaise with external agencies/functions such as legal and local union representatives regarding the people issues related to procedures and policies and ensure that people managers work within the defined policy & procedures.
• Provide support in the delivery of people management training, coaching, and upskilling managers throughout ER processes.
• Coordinate and manage redundancy consultations, ensuring thorough support is provided from beginning to resolution.

What you’ll need to do the role:

• Creative ‘can-do’ attitude, proven negotiation skills with confidence in relationship management at all levels.
• Customer and delivery focused, with the ability to make decisions and manage risks.
• Up-to-date understanding and application of employment law and HR best practice.
• A recognised HR qualification (CIPD or equivalent) is preferred.
• Excellent generalist/operational HR experience at Senior HR advisor, HR Business Partner level or equivalent.
• Proven experience in managing complex ER cases, including redundancies, restructures, disciplinary and grievance cases, and complex case management, ideally as an HR Advisor, Generalist, or equivalent.
• Confidence in coaching and mentoring People Managers.
• Ability to work in a fast-paced environment.

What we offer:

• Days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme.
• Flexible working options.
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
• A wealth of career development training to suit your future aspirations. These range from role-specific training, leadership coaching, formal study, and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.