Employee Relations Case Manager/Senior HR Advisor

TN United Kingdom; Metropolitan Borough of Solihull; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an experienced Employee Relations Case Manager/Senior HR Advisor to join their dynamic team in Solihull. This role offers the opportunity to provide comprehensive HR support to a diverse range of people managers, addressing all facets of the employee lifecycle. You will manage complex employee relations cases, ensuring timely resolutions and compliance with employment law. The company fosters a supportive culture, emphasizing professional development and a commitment to diversity and inclusion. If you're ready to make a significant impact in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Annual Leave Purchase Scheme

Contributory Pension Scheme

Flexible Working Options

Employee Assistance Programme

Health Cash Plans

Career Development Training

Diversity and Inclusion Initiatives

Qualifications

• Experience managing complex employee relations cases.
• Strong operational HR experience at Senior HR Advisor level.

Responsibilities

• Provide HR advice and support to people managers on various issues.
• Manage end-to-end closure of employee relations cases.

Skills

Employment Law Knowledge

Negotiation Skills

Relationship Management

HR Best Practices

Coaching and Mentoring

Education

CIPD Qualification

Bachelor's Degree in HR or related field

Job description

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Employee Relations Case Manager/Senior HR Advisor, Solihull

Client: Serco

Location: Solihull - Hybrid (2 days in office)

Job Category: Other

EU work permit required: Yes

Job Reference: 169568443f7c

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Employee Relations Case Manager/Senior HR Advisor

Location: Hybrid – Solihull - 2 days per week in office

Full Time, Permanent
Salary between £, - £, plus benefits (depending on experience)

Here at Serco, we’re seeking an experienced Employee Relations Case Manager to join our team of specialists, offering professional advice and support to approximately 3,000 people managers across our UK operations. You will provide comprehensive employee relations guidance and support to Serco People Managers, addressing all aspects of the employee lifecycle, including disciplinary actions, grievances, absences, maternity/paternity issues, restructures, and performance management. You will manage multiple ER cases from beginning to resolution, delivering clear, risk-based advice to managers throughout the process.

Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

As part of this you’ll:

• Work in partnership with the business to provide strong professional HR advice and support strategic HR decisions at all levels of the organisation.
• Provide a proactive and/or “on demand” advisory and consultancy service to people managers on a range of human resource issues, employee lifecycle procedures, and policies consistent with employee standards, legislation, and guidelines.
• Manage end-to-end and timely closure of employee relations cases (disciplinary, absence, grievance, absence management, restructures, etc.).
• Be a point of escalation for ER Advisors for more complex queries and provide day-to-day coaching as required.
• Analyse people-related metrics, data, and trends to make recommendations to Business Partners, and interventions with people managers to address identified people issues across the business.
• Liaise with external agencies/functions such as legal and local union representatives regarding the people issues related to procedures and policies and ensure that people managers work within the defined policy & procedures.
• Provide support in the delivery of people management training, coaching, and upskilling managers throughout ER processes.
• Coordinate and manage redundancy consultations, ensuring thorough support is provided from beginning to resolution.

What you’ll need to do the role:

• Creative ‘can-do’ attitude, proven negotiation skills with confidence in relationship management at all levels.
• Customer and delivery focused, with the ability to make decisions and manage risks.
• Up-to-date understanding and application of employment law and HR best practices.
• A recognised HR qualification (CIPD or equivalent) is preferred.
• Excellent generalist/operational HR experience at Senior HR advisor, HR Business Partner level or equivalent.
• Proven experience in managing complex ER cases, including redundancies, restructures, disciplinary, and grievance cases, and complex case management ideally as a HR Advisor, Generalist or equivalent.
• Confidence in coaching and mentoring People Managers.
• Ability to work in a fast-paced environment.

What we offer:

• Days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme.
• Flexible working options.
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role-specific training, leadership coaching, formal study, and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.