Employee Relations Advisors

Hewett Recruitment; Larkhill; On-site; GBP 23,000 - 32,000; Full time

Job summary

Hewett Recruitment is partnering with a respected membership organisation to recruit an Employee Relations Advisor. The role is office-based in Kidderminster, full-time, Monday to Friday, 9am–5pm.

You will be the first point of contact for members seeking guidance on workplace matters, handling disciplinary and grievance queries with confidentiality. You’ll provide practical advice, manage cases end-to-end, and work with a professional, supportive team to ensure accurate records and up-to-date

Qualifications

• Experience in HR, Employee Relations, or case management is desirable.
• Strong communication, listening and empathetic advisory abilities are essential.
• Ability to handle sensitive conversations with confidentiality and care.
• Good organisational skills and attention to detail.
• Proficiency with Microsoft Office and IT systems for case documentation.

Responsibilities

• Manage a varied caseload of workplace and employment-related enquiries.
• Provide advice via telephone, email and online channels.
• Investigate issues and determine appropriate actions.
• Support members through sensitive and complex situations.
• Explain procedures clearly and document conversations accurately.
• Maintain confidential records and case progress updates.
• Conduct research to ensure up-to-date guidance.
• Keep members informed throughout their case journey.
• Refer to specialist services when appropriate.

Skills

Communication skills

Empathy

Active listening

Time management

Confidentiality

IT skills

Tools

Microsoft Office

Job description

Employee Relations Advisors

Kidderminster | Office Based
Full Time | Monday to Friday, 9am to 5pm

£19.85 per hour

Do You Thrive on Helping People Through Difficult Situations?

Are you someone who stays calm under pressure, listens with empathy, and enjoys finding solutions to complex problems?

We’re partnering with a respected and established membership organisation to recruit a Employee Relations Advisors who will play a vital role in supporting members through workplace challenges. This is more than just a case management role. It’s an opportunity to make a real difference to people’s working lives every single day.

Whether your background is in HR, Employee Relations, Legal Support or Case Management, this could be the next step in your career.

What's the Role?

As Employee Relations Advisors, you'll be the trusted first point of contact for members seeking support and guidance on workplace matters.

From disciplinary and grievance concerns to employment-related queries, you'll provide practical advice, manage cases from start to finish, and ensure every individual receives a professional, supportive and confidential service.

No two days will be the same. You'll need excellent communication skills, sound judgement, emotional intelligence and the ability to balance empathy with objectivity.

What You'll Be Doing

• Managing a varied caseload of workplace and employment-related enquiries
• Providing advice and guidance via telephone, email and online channels
• Investigating issues and assessing the most appropriate course of action
• Supporting members through sensitive and often complex situations
• Explaining workplace procedures and documentation clearly and confidently
• Maintaining accurate and confidential records
• Conducting research to ensure advice remains accurate and up to date
• Keeping members fully informed throughout their case journey
• Referring members to specialist services when appropriate
• Working collaboratively within a supportive and professional team

What We're Looking For

We're interested in speaking with individuals who genuinely enjoy helping people and can confidently handle sensitive conversations.

You'll ideally have experience within:

• HR or Employee Relations
• Employment Law
• Advisory or Guidance Services
• Case Management
• Legal Support
• Union enquiries
• Membership Organisations

You'll also bring:

• Outstanding communication and relationship-building skills
• Strong listening and questioning abilities
• Excellent organisational and time management skills
• The ability to analyse information and make balanced decisions
• High attention to detail and confidentiality
• Strong IT skills, including Microsoft Office
• A professional, empathetic and solutions-focused approach

Interviews are expected to take place as suitable applications are received, so early applications are encouraged.