Employee Relations Administrator - Head Office

LIDL; Birmingham; Hybrid; GBP 31,000 - 40,000; Full time

Benefits offered by this job

30 days holiday

On-site gym

Restaurant on-site

Employee Assistance Programme

London weighting allowance

Job summary

Lidl is hiring an Employee Relations Administrator to support the Head Office Grievance Team in a hybrid role. You will coordinate grievance proceedings, manage calendars, and prepare hearing packs, ensuring confidentiality and policy compliance.

You will also draft correspondence, support disciplinary and sickness processes, maintain HR records, and help improve ER processes. A strong communicator with data-protection focus will excel.

Qualifications

• Strong prioritization and organisational skills.
• Excellent communication and stakeholder liaison abilities.
• Self-motivated with attention to data protection and process compliance.

Responsibilities

• Coordinate grievance proceedings end-to-end with ER Consultants and Hearing Managers.
• Manage diaries, book meetings, and communicate with regional managers and employees.
• Prepare and redaction of evidence for hearing packs; draft timely, compliant correspondence.
• Maintain accurate case records on HR systems and ensure data protection standards.
• Support ad hoc ER tasks and drive process improvements as priorities evolve.

Skills

Time management

Communication

Tools

Google Sheets

SAP FI

Job description

Summary£31,350

up to £39,600 per annum | 30 days' holiday | 10% in-store discount | Life Assurance Being Valued for what you do is More to Value, ensuring that your hard work, individual expertise, and everyday contributions never go unnoticed or unrewarded.

As an Employee Relations Administrator, you will provide high-quality administrative support across the wider Head Office Employee Relations function. A significant focus of this role involves working directly within the Head Office Grievance Team. In this capacity, you will act as a key operational partner to ER Consultants and Hearing Managers, ensuring end-to-end grievance processes run efficiently, confidentially, and in full compliance with company policy and UK employment law. At Lidl, we offer a hybrid working model to give you the best of both worlds. Spend three days or more in our state-of-the-art office, where you can enjoy an on-site gym, restaurant, and more of the perks you deserve. And with up to two days at home,

you'll find the work/life balance you need to thrive.

What you'll do

Work closely alongside ER Consultants and Hearing Managers to coordinate grievance proceedings end-to-end, managing diaries, booking meetings, and communicating with regional managers, employees, and representatives. Collate, index, and redact evidence to prepare comprehensive hearing packs. Draft and dispatch timely, legally compliant correspondence (invitations, outcomes, and appeals) using standard templates. Provide responsive administrative support across disciplinary, capability, and sickness absence cases, serving as a first point of contact for routine template and process queries. Maintain accurate, up to date case records on internal HR systems, uphold strict data protection and secure efiling standards, and escalation complex issues or risks to senior team members when required. Undertake ad hoc ER tasks and support continuous process improvement as operational priorities evolve.

What you'll need

Perform at your best to a high standard, including using own initiative, performance-orientated working and quality awareness Strong ability to set priorities, make decisions and organise yourself Good communication skills and confidence in partnering with stakeholders Confident in identifying, resolving and escalating key points/issues requiring immediate address and managing assumptions and decisions Excellent computer skills - including Google Sheets and accounting packages, preferably with experience of SAP FI Self-motivated with exemplary organisational skills, able to multi -task and manage their own work Excellent time management skills with the ability to work to deadlines

What you'll receive

30 days' holiday (inclusive of bank holidays) Enhanced Maternity and Paternity leave Employee Assistance Programme (EAP) Free on-site gym available 7 days a week And much, much more!

includes 10% non-contractual London

Weighting allowance We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.