Employee Experience Manager

Village Hotels; Warrington; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A well-known hotel brand in the UK is seeking an Employee Experience Manager to enhance the overall employee experience. You will drive engagement programs, support talent acquisition, and promote wellbeing initiatives. The ideal candidate has experience in hospitality and excellent HR skills. This role offers a hybrid work model and numerous employee benefits.

Benefits

Health and Wellness Membership

Discounts on hotel stays and food

Training and development programs

Birthday off

Electric car salary sacrifice scheme

Qualifications

• Experience in a large or multi-site hotel, hospitality, events, or retail environment.
• Proven ability to launch initiatives and sustain engagement impact.
• Excellent interpersonal skills and team collaboration.

Responsibilities

• Implement engagement initiatives that reflect our brand values and culture.
• Lead employee engagement surveys, analyze results, and provide actionable insights.
• Support talent acquisition strategies to attract and retain top hospitality talent.

Skills

HR expertise

Organizational skills

Strategic thinking

Ability to influence

Job description

Location: Hybrid with National Travel when Required

The Company

Village Hotels is a UK-based hotel brand with nearly 34 sites. We offer a unique concept that combines a mid-market hotel, a fitness club, and food and beverage options, including a Starbucks retail unit, all under one roof. Our innovative approach leads to market success, often surpassing competitors in revenue, with several new hotels and extensions planned for 2025.

The Role

As our Employee Experience Manager, you will develop and implement strategies to enhance the overall employee experience. Your responsibilities include driving reward & recognition programs, boosting employee engagement, improving internal communications, and promoting wellbeing. You will help maintain a positive workplace culture aligned with our brand goals.

Working closely with the People & Development team, you will support talent attraction and retention efforts, building high-performing teams. You will collaborate with senior leadership, Hotel General Managers, and other stakeholders to address people-related challenges and improve HR processes and policies.

Key Responsibilities

1. Implement engagement initiatives that reflect our brand values and culture.
2. Lead employee engagement surveys, analyze results, and provide actionable insights.
3. Coordinate wellbeing, morale, and team culture initiatives.
4. Support talent acquisition strategies to attract and retain top hospitality talent.
5. Partner with managers to develop performance management and career development plans.
6. Manage and review employee benefits programs based on feedback and industry trends.
7. Project manage new initiatives focused on People Management.
8. Foster a culture of clear and engaging employee communication.
9. Oversee our "Big People Day" calendar and community activities.
10. Promote our workplace culture on social media platforms.
11. Collaborate with People Partners and stakeholders to address cultural or engagement issues.

Person Specification

1. Experience in a large or multi-site hotel, hospitality, events, or retail environment.
2. Ability to influence senior colleagues and managers with HR expertise.
3. A proactive, strategic thinker with excellent organizational skills.
4. Proven ability to launch initiatives and sustain engagement impact.

Work, Grow, Play!

At Village Hotels, we celebrate personality, individuality, and fun. Our modern, lively spaces are designed for guests to work, eat, relax, play, and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on your service to keep us ahead of the competition.

We offer amazing benefits, including:

• Complimentary Health and Wellness Membership for you and a family member/friend, worth £1,500 annually.
• Significant discounts on hotel stays and food & drink across all locations.
• Training and development programs like Rising Stars and Talent Academy.
• A fun, inclusive work environment with regular team events.
• Reward and Recognition schemes.
• Your birthday off, guaranteed.
• Electric car salary sacrifice scheme.
• Enhanced maternity and paternity benefits.
• Financial wellbeing support, including salary drawdown via Wagestream.
• Employee Assistance Programme and up to 2 mental health days annually.