Employee Experience Manager

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We are McCann Synergy, experts in employee engagement, working tirelessly to make work better and unleash the power of people in organisations to make a difference on the inside and out.

We’re an agency of our own, but also very much an extension of McCann Central, the UK’s largest integrated agency with over 500 individuals working together to help brands play a meaningful role in people’s lives.

We are also part of McCann Worldgroup, a global agency network that delivers culture-shaping work for some of the world’s biggest brands.

Overview of the person:

An Employee Experience heavyweight with a minimum of 5 years’ designing, implementing and measuring inspiring, effective employee experience frameworks and solutions, you’ll be a passionate advocate of the impact engaged workforces have on businesses.

At ease with C-suite and senior stakeholders, you’ll hold the room as the authority on all aspects of the Employee Experience, from EVP development to employer brand, from culture change to bringing strategy to life. You’ll display deep subject matter knowledge - theoretical and practical - passion, curiosity, and thought leadership around the latest employee engagement and experience trends.

A charismatic facilitator and team player, you’ll be engaging and insightful. You’re a natural at diagnosing Clients’ challenges and scoping out engagement strategies and solutions, aligned to business strategy, that significantly improve employee experience (and ultimately, productivity).

Your experience will include diagnosis and delivery of (some or all of the following):

• EVP development and Employer Branding
• Employee Experience design and measurement
• Culture
• Change management
• EX to CX alignment
• In-house and/or agency experience at a mid-to-senior level

Overview of role:

Working with McCann Synergy’s biggest and most exciting Clients, you’ll be designing and uplifting the future of the Employee Experience across key touchpoints and moments that matter. You’ll provide practical and consultative strategic advice every step of the way and bring best practice to life.

You’ll be at home amongst senior stakeholders, comfortable and capable of operating at this level. You’ll be a seasoned professional, a confident public speaker, adept at writing and creating thought-leadership content. And you’ll bring all of your extensive experience to bear when it comes to developing transformative strategic solutions for Clients’ people challenges.

The breadth and scope of this role means you’ll get involved in a wide range of projects, working closely with colleagues across the agency, including your Consultancy teammates, Strategy, Creative and Project Management. You will lead the development of the Employee Experience through the research and development of insight and behavioural truths.

Requirements:

• Recognise and diagnose people and cultural challenges, to deliver meaningful, engaging solutions using research, insight
• Planning across a wide range of diverse employee experience challenges
• Plan and lead client workshops, gather insight and knowledge of clients’ employee engagement maturity and ambitions
• Design compelling employee journey maps that positively reimagine the employee journey
• Collaborate with Clients and Consultants to transform the employee experience, using your knowledge and expertise to influence stakeholders and effect lasting positive cultural and organisational change
• Keep abreast of employee experience trends and innovations; understand how these apply to the client work you are delivering.

Collaboration and integration

• Develop strong working relationships based on mutual trust and respect, to produce high quality work, on time, to brief and to budget
• Work closely with other McCann offices and teams where appropriate, to create business opportunities and deliver agency growth.

Thought Leadership

• Be a thought-leader and a powerful positive advocate, have a point of view on topics affecting our industry; a role model
• Represent McCann Synergy externally. A natural pro, you won’t feel fazed by a crowd, no matter how big or how senior.

Client Development

• Work in partnership with Leadership and Consultants to build and strengthen relationships with clients, identify opportunities to add value and differentiate ourselves
• Participate in the pitch process. From full agency pitches to existing client proposals, on occasions you’ll be called on to support our strategic positioning and point of view.

Skills:

• A positive, solutions-focused, strategic thinker
• Gravitas, credibility, authority and the ability to command and hold immediate confidence and respect both with clients, colleagues and the wider McCann network
• Excellent people skills with the natural ability to connect and build rapport
• Generosity of spirit, readily sharing expertise/knowledge and seeking to elevate others
• Determination and the courage of your convictions
• Resilience and flexibility, skilled at pivoting and prioritising at speed
• Being a brilliant, supportive team player, willing to roll-up your sleeves and get stuck in
• A sense of pace and urgency, an “on it” approach

In addition to a competitive salary, we are committed to creating a brilliant environment for all our people. This includes benefits such as 28 days holiday, plus the opportunity to buy more holiday, enhanced pension contributions, life assurance and much more.

A culture of learning and development is also central to our ethos, so you’ll have access to industry leading training and development programmes, plus you’ll get to work closely with the world’s biggest media partners to access exclusive features and products.

Most importantly, you’ll be part of a fun and collaborative team and you’ll work in an environment where you are supported, pushed and developed.