Employee Experience and Workplace Coordinator

Ubisoft; Newcastle upon Tyne; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading video game company in Newcastle is seeking an Employee Experience and Workplace Coordinator to manage office operations and enhance employee satisfaction. This role involves welcoming visitors, ensuring a smooth office environment, and organizing events. Candidates should have strong communication skills and experience in an office support role. Competitive salary and benefits offered, plus opportunities for a flexible work schedule.

Benefits

Personal performance bonus

Private Health Insurance (including eye care and dental)

Life Assurance

Pension

25 days of holiday

Qualifications

• Experience in an office support role or similar.
• Must be able to work on own initiative.
• Driven towards continuous improvement.

Responsibilities

• Manage the facilities and day to day running of the office.
• Welcome visitors and provide an excellent experience.
• Monitor stock and co-ordinate deliveries.
• Manage the office space ensuring cleanliness.
• Organise travel for Newcastle based employees.

Skills

Strong interpersonal and communication skills

Attention to detail and organisational skills

Customer service focus

Ability to manage competing priorities

Education

GCSE English and Maths at grade C or equivalent

Tools

VoIP solutions (ideally Teams)

Job description

Job Description

Our employees at the Consumer Support Centre (CRC) are dedicated to supporting and engaging with our players and deserve the very best employee experience that we can provide. The Employee Experience and Workplace Coordinator is an integral part of the HR team and the wider CRC. Organised, efficient and always providing a smile with a warm welcome to staff, visitors and partners the person in this role can really make a difference to how everyone’s day goes.

This role does require some flexibility when there are events to organise (and attend) and there are lots of opportunities to get involved in some great initiatives.

What you’ll be doing -

• Manage the facilities and day to day running of the office
• Welcome our visitors and provide an excellent experience for people passing through as an ambassador for Ubisoft CRC
• Maintain supplies of food, beverages and other staples by monitoring stock and co-ordinating deliveries
• Look after our DSE requirements and support any desk moves
• We really value health and wellbeing here and so you'll be looking after our Better Health at Work initiative
• Manage the relationship with our suppliers, landlord and partners to ensure the office is a great place to work, including cleaning contracts and security, and keep our suppliers to their promises, highlighting any issues where relevant.
• Manage the office space ensuring it is clean, tidy and reported issues are dealt with quickly
• Look after our visitors and their needs from food to ordering taxis and organising hotel stays
• Manage and maintain records of expenditure in all areas, producing reports as required and working with our Finance team
• Organise travel requirements for our Newcastle based employees
• Monitor and support Health and safety within the office and discuss any incidents or concerns with the Senior HR Manager
• Consistently look for ways to improve the employee experience, reduce costs or improve efficiencies
• Work with the HR team and wider management team to organise events and employee experience activities, expect to lead the planning
• Coordinate and communicate relevant employee benefits (e.g. you can get a massage in the office every Tuesday and Wednesday!)
• Maintain easy to use reference guides on Workplace processes so the team can support when you’re not here (we don’t mind you taking some time off) and,
• Make sure the incoming and outgoing post is taken care of.

Qualifications

We’re looking for the right balance of experience and ‘can do’ approach to working, but there are some things we can’t do without:

• GCSE English and Maths at grade C or equivalent
• Experience in an office support role or similar
• Strong interpersonal and communication skills
• Customer service / employee experience centric
• Attention to detail, organisation skills and confidentiality are essential
• Ability to manage competing priorities in a fast-paced working environment
• Experience of VoIP solutions, ideally Teams
• Ability to prioritise workload and communicate to stakeholders
• Must be able to work on own initiative and be driven towards continuous improvement.

Additional Information

In line with Ubisoft's hybrid work model, our flexible work policy includes a minimum of three days per week in our Newcastle office, with the option to work from home up to two days.

Benefits

With Ubisoft CRC, you will receive a competitive salary along with:

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Long Term Disability Insurance
• Pension
• Significant discount on the world’s best video games
• Access to Ubisoft's back catalogue on PC
• 25 days of holiday

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.

Company Description

Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.