Employee Engagement & Experience Manager

Moonpig; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading online gift retailer is on the lookout for an Employee Engagement & Experience Manager to enhance internal culture. This hands-on role involves leading internal communications, managing employee engagement surveys, and organizing events to foster connection among employees. The ideal candidate should thrive in dynamic environments and possess strong stakeholder management skills. This role offers competitive pay, flexible working, and a commitment to diversity and inclusion.

Benefits

Competitive Pay & Bonuses

Private healthcare

Flexible working

Career growth opportunities

Qualifications

• Experience in internal communications and engagement survey delivery.
• Ability to work in 'scrappy' environments with limited structure.
• Strong writing and storytelling skills needed.

Responsibilities

• Lead internal communications for the Cards Division.
• Organize events like All Hands and strategy days.
• Manage the employee engagement survey and action plans.

Skills

Internal communications

Employee engagement

Event organization

Stakeholder management

Content creation

Job description

Overview

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. We help people stay close, no matter the miles with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter, packed with personal touches and delivered with care. We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. We’ve built a place where people (and ideas) can truly thrive, guided by values that support one another. If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team.

About the Role

We’re on the lookout for a proactive and people-focused Employee Engagement & Experience Manager to take our internal culture to the next level. Sitting within the People Team and reporting to the Head of People Partnering, this newly created role is more than just comms – it’s about owning and evolving the entire employee experience across Moonpig Group. You’ll lead internal communications for the Cards Division (Moonpig & Greetz), own our employee engagement survey end-to-end, and design inclusive events and initiatives that build true connection. It’s a hands-on role with real strategic scope and ideal for someone excited to shape and deliver meaningful change in a growing, fast-paced business. We’re after someone with a bias for action from a fast-moving, start up/scale up environment who thrives on variety, brings fresh ideas, and enjoys making things happen. You'll need confidence and resilience, but you'll also have plenty of opportunity to influence and shape how we engage and support our people.

Key Responsibilities

• Lead internal communications across the Cards Division, aligning messaging with business goals and values
• Create and deliver engaging content for Slack, presentations, leadership updates, and more
• Support with organising and running events like All Hands, Strategy Days, and leadership sessions
• Support leaders in delivering consistent, impactful communication
• Manage internal channels to ensure content is relevant, timely, and engaging
• Own and lead the employee engagement survey — including pulse checks, data analysis, and follow-through
• Turn engagement insights into clear, actionable plans in partnership with leaders
• Plan and deliver “Moments that Matter” — from onboarding and anniversaries to social events and celebrations
• Champion culture and belonging through inclusive events and recognition initiatives
• Collaborate across the People Team to improve the full employee lifecycle experience
• Gather and act on feedback to continuously improve workplace culture

About You

• Experienced in internal communications and engagement survey delivery
• Comfortable working in “scrappy” environments with limited structure
• Confident partnering with senior stakeholders to influence and inspire action
• Strong writer and storyteller who can cut through the noise
• Practical, hands-on mindset with a bias for action
• Resilient and energised by variety — you’re not afraid to roll up your sleeves
• Open to feedback and ideas — you\'re someone who listens, iterates, and adapts
• Passionate about inclusion, culture, and building belonging

Interview Process

• Stage 1: Initial Recruiter Call (15–30 minutes)
• Stage 2: Interview with Hiring Manager (45 minutes)
• Stage 3: Task presentation to a panel including Hiring Manager and People Director (1 hour)
• Offer!

What’s in it for you?

We believe in empowering our team to do their best work. Enjoy:

• 💰 Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
• 💆🏽 Wellbeing First: Private healthcare (UK), mental health support & dog-friendly offices (London & NL).
• 🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
• 📈 Career Growth: Learning allowances, coaching & development programs.

Want to know more? Explore our full benefits package: here

Our Ways of Working

We trust you to do what’s right, providing flexibility to balance work and life. We believe in giving you permission to innovate and focus on delivering meaningful results. We understand that effective ways of working are unique to each individual, role, and team, and we’re committed to supporting and discussing your specific needs throughout the interview process and beyond.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity

At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us. From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we. We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place. We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so. If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.