Employee Benefits Consultant

Hardy Erich Brown & Wilson, A Professional Law Corporation; England; Hybrid; GBP 55,000 - 78,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Howden is a global insurance group with employee ownership at its heart. The role focuses on advising Asset Management clients on Group Risk and Healthcare, managing relationships, and developing opportunities across Employee Benefits within Howden Employee Benefits.

You will work with the Client Services team to ensure renewals, reviews and underwriting are completed promptly, while building strong client and insurer relationships for ongoing value.

Qualifications

• Minimum 2 years consultancy experience advising clients in Group Risk & Healthcare.
• Knowledge of healthcare and group risk policies preferred.
• Experience in consultancy or administration.

Responsibilities

• Manage a portfolio of Asset Management clients, acting as trusted adviser and day-to-day contact.
• Provide technical advice on Group Risk and Healthcare policies.
• Coordinate with Client Services for renewals, reviews, claims and underwriting.

Skills

Group Risk

Healthcare

Client advisory

Consultancy

Education

CII GR1 / IF7 qualified

Tools

Hubspot

EPIC

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The job holder is responsible for advising clients within the Asset Management sector on their employee benefits programs, with specialist knowledge of Group Risk and Healthcare. This opportunity is to join a dynamic division within Howden Employee Benefits. You will be expected to manage client relationships and manage policies in Group Risk and Healthcare, as well as develop new opportunities across the broad spectrum of Employee Benefits. Managing a portfolio of clients and the responsibility to deliver a personal account development new business budget. The role will include administration and client service support provided by the Client Services team.

Role Responsibilities

What will you be doing? Manage a portfolio of Asset Management clients, acting as a trusted adviser and primary day-to-day contact. Be the first point of contact for clients. Understand the sector and benefits offered. Be prepared to respond quickly and accurately to client queries. Build a robust system for ensuring appropriate management of consultancy (and administration where required) tasks including proactive follow up with clients and insurers, keeping appropriate colleagues appraised at all times. Build and lead the relationship with a portfolio of Asset Management clients (predominantly SME sized) whilst providing advice on specific insurance products. Provide all technical advice to clients on the policies you are responsible for, seeking assistance from colleagues where appropriate. Work closely with the Client Services Team to ensure all renewal, reviews, claims and medical underwriting are completed in a timely manner to meet clients’ needs. Proactively build on existing external relationships with clients, prospects and insurers. Hold a broad knowledge of insurers’ propositions and differences to provide the most appropriate advice for clients. Be comfortable in ensuring we are provided with an appropriate level of remuneration for the work undertaken across Howden Employee Benefits.

Technical

Applicants will need to be proficient in advising clients in Group Risk and Healthcare, along with a knowledge of broader Employee Benefits, including Wellbeing and Pensions. In addition, albeit not essential, you will have an awareness of the other areas of business where the group could support in the General Insurance sector.

Environment, Customer Focus and Relationships

The exceptional customer experience that you provide will drive improved retention and enables the opportunity for cross and upselling of our business portfolio of solutions. You will work closely with the Client Services Team to ensure that the clients’ group policies are proactively managed and needs met out in accordance with relevant policies. The job holder may also be required to provide support to their line manager in relation to nominated business projects. You build strong internal, client and provider relationships based on respect that develops and builds loyalty, retention and increased client benefit spend.

Market Knowledge & Technology

You stay up to date and proactively seek to broaden your market knowledge and understanding of key trends. You understand the need for accurate client data in the systems including contacts, existing portfolios, markets and partners. You understand the scope and advantage of our technology platforms, such as “Hubspot” and “EPIC”, to client’s and the business’ needs.

Compliance and Personal Development

The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its Directors and employees. Specifically: You are aware of the need for compliance and sources of compliance and understand and apply compliance. You ensure that HR and Training & Competency records are up to date and meet the Operating Entity and/or Group’s requirements. You are able to adapt best practice to the situation in hand within the framework of compliance. Strict adherence to the Group Employee Code of Conduct which strongly aligns to the FCA’s code of conduct that all regulated entities must adhere to under the SMCR. Completes all relevant regulatory training and ensure you remain competent to carry out role.

Role Requirements

Minimum 2 years consultancy experience advising clients in Group Risk & Healthcare (Private Medical, Dental and Cash Plan knowledge essential), and advising on wider Employee Benefits would be beneficial. Detailed knowledge and understanding of healthcare and group risk policies is preferred. Experience in consultancy or administration. You can create, write and manipulate template reports. You take ownership of your portfolio and proactively manage the associated workload, flagging client risks and opportunities. CII GR1 / IF7 qualified, preferred.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond. Reasonable adjustments: We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.