Employee Benefits Administrator

Quantuma; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Pareto Financial Planning, part of K3 Advisory Group's Wealth Management division, has an opportunity in Manchester for an Employee Benefits Administrator. The role provides admin support to the Employee Benefits department, working with Advisers to deliver a professional client experience and technical guidance.

You will handle new business processing, renewals, data gathering, quotations, and governance reporting, ensuring compliance with FCA requirements and internal SLAs.

Qualifications

• Experience in Employee Benefits administration.
• Proficient in Microsoft Office applications.
• Good numeracy and IT skills.
• Self-motivated and well organised.
• CII qualifications desirable but not essential.

Responsibilities

• Process New Business for Auto Enrolment, Group Personal Pension, Group Risk, PMI and Cashplans.
• Be the main point of contact for corporate clients, handling lifecycle updates and queries.
• Issue Letters of Authority/Appointment and collect required information.
• Obtain data for quotations and ensure data meets scheme rules.
• Obtain quotations and collate results for advisers' sign-off.
• Set up and renew Employee Benefits Schemes; update policies and accounts.
• Renew or switch schemes as directed by advisers; process joiners/leavers.
• Produce governance reports and provide client analytics.
• Handle inquiries by phone and email; manage diary and emails.
• Ensure records, invoices, and fees are processed accurately.

Skills

Employee Benefits administration

Microsoft Office

Numeracy

IT skills

Self-motivation

Organisational skills

Target-driven

Education

CII qualifications desirable

Tools

Microsoft Office

Job description

Pareto Financial Planning, part of K3 Advisory Group's Wealth Management division, have an opportunity to join our Manchester office (3 days onsite) as an Employee Benefits Administrator.

The role is to provide first-class administration support to the Employee Benefits department working together with a team of Employee Benefits Advisers, in order that we may provide the corporate client with a positive professional experience, offering highly technical and qualified knowledge and ongoing assistance.

Key Duties

• Process New Business for Auto Enrolment, Group Personal Pension, Group Risk, Group Private Medical Insurance and Cashplans.
• By key point of contact for your bank of corporate clients, keeping them informed during all stages of the lifecycle new business, renewals and being available for general queries.
• Issue Letters of Authority or Appointment and ensure all information is received back in a timely manner.
• Liaise with clients to obtain data required for Quotation.
• Examine data to ensure it is compliant with scheme rules, client’s needs.
• Obtain Quotations from Providers at both New business & Renewal Stage.
• Collate quote results into a comparisons for Advisers to sign off for recommendations.
• Deal with the on risk and set up of new Employee Benefits Schemes.
• Renew or Switch schemes as directed by the Adviser team.
• Check & Issue Policy Documents & Accounts.
• Process Joiners/Leavers to PMI in a timely manner.
• Process Group Risk Claims.
• Produce Governance reports for Group Pensions.
• Provide analytics on clients for Adviser team.
• Answer Incoming call enquiries in to the business in a professional manner and redirect where required.
• Manage incoming/outgoing emails and post.
• Responsible for dairy management of work for your assigned clients keeping to agreed SLAs.
• Ensure Back Office System is kept up to date and all client records are updated correctly and promptly in line with internal processes.
• Issue Invoices & manage any aged debt.
• Ensure fees are recorded internally in line with processes and SLA.

Compliance

• Adhere to FCA regulations in accordance with our compliance procedures.
• With Compliance Department assistance, keep up to date with legislation/compliance matters.
• Consumer Duty and TCF (Treating Customers Fairly) – pay due regard to the interests of our clients and treat them fairly in line with our TCF Mission Statement.

Relationships

• Develop and maintain good working relationships with Financial Advisers, colleagues and management in order to provide an efficient and effective service to the Adviser team and Clients.
• Maintain an effective ongoing relationship with your bank of clients.
• Establish good ongoing working relationships with product providers.

Required Skills & Experience

• Previous experience within Employee Benefits administration (managing Group Life Assurance / Insurance schemes particuarly beneficial).
• Proficient in Microsoft Office applications.
• Self-motivation and organisational skills.
• A good level of numeracy and it skills.
• A target-driven mind-set.
• CII qualifications desirable but not essential.