Employability Coach, Welsh Essential (Closing Date 04/11/26)

Careers Wales; Caerphilly; Remote; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Flexi time

31 days annual leave

Contributory pension

Health cash back

Job summary

Careers Wales Connect seeks an Employability Coach (Welsh Essential) to inspire and support clients across Wales through digital channels, including telephone, webchat and social media. The role is mainly home-based with office attendance as required by the business.

The post requires Welsh language proficiency and a Level 3 standard (or equivalent). Benefits include flexi time, generous annual leave, contributory pension and health cash back.

Qualifications

• Customer service experience with ability to communicate clearly.
• Welsh language ability essential.
• Experience using digital channels (telephone, webchat, social media).
• Experience in information and advice provision helpful.

Responsibilities

• Provide information and advice to clients to plan their future careers.
• Support clients with CVs and job searching activities.
• Work with Careers Wales Connect services to assist diverse client groups.

Skills

Customer service

Welsh language

Digital communication

Education

Level 3 standard

Job description

Are you looking for a job where you inspire and support people to think about their future career? Do you have excellent customer service skills? If so, we are looking for a flexible and effective communicator who is at home communicating with customers using digital communication (telephone, webchat and social media) to provide information and advice to our customers.

Career Choices Dewis Gyrfa Ltd (CCDG) is a wholly owned subsidiary of the Welsh Government. We provide an essential, all-age, independent, impartial and bilingual careers guidance and coaching services in Wales, including the Working Wales programme.

Employability Coach (Welsh Essential) – Careers Wales Connect

Salary: £26,276-£28,256

The starting salary is £26,276

We have a full-time opportunity in Careers Wales Connect (CWC). Full-time is 37 hours per week, Monday to Friday. The CWC service is open from 9am to 5pm, the postholder will be required to cover these opening hours on a rota basis.

This post is digital so the successful candidate can be based anywhere in Wales. This role will predominantly be working from home, but you will be assigned an office base and will be required to attend an office as required by the business.

Welsh language skills: The ability to speak and work through the medium of Welsh is essential for this role. You will be able to understand and communicate clearly on every day and work-related topics, hold conversations, and explain ideas, experiences and plans with confidence.

Attractive benefits including flexi time, 31 days annual leave, contributory pension scheme and health related cash back plan.

The successful applicant will be working with a varied client group including young people in their final year of education who want to move on to work or training, parents, adults who are unemployed and seeking support to enter the workplace, and people in work who are looking for a career change.

Our Employability Coaches

• support and inspire their clients to secure the best possible career available for them;
• provide information and advice to support clients to manage their careers;
• provide employability support (help with CVs, Job Searching activities etc) to those seeking to return to work or to change jobs;
• help clients achieve sustained positive outcomes (education, training, employment).

The successful applicant should be educated to Level 3 standard or equivalent, ideally in a related area, or have experience of working at this level. If you do not already have the Level 4 Diploma in Career Information and Advice, we will provide you with the training and support you need to achieve this valuable qualification.

Additional requirements

The successful applicant will be required to complete a Basic Disclosure check through the Disclosure and Barring Service.

Our commitment to inclusion

We as a nation thrive when we champion diversity and inclusion. Organisations with a diverse workforce make better decisions, are more creative, are stronger, overall happier, and of course - it's the right thing to do!

We welcome applications from people of all backgrounds and aim to make our recruitment and workplace supportive and accessible. Our approach is informed by the social model of disability, which recognises that people may be disabled by the way society, workplaces, systems and attitudes are designed—not by their impairment or difference.

Please let us know if you need any reasonable adjustments during recruitment or once appointed. We will work with you to understand your needs, and recruitment information is available in alternative formats on request.

Applications in Welsh or English are welcomed. An application made in Welsh will not be treated less favourably than an application made in English.