Empathetic Credit Specialist – Energy Customer Care

Octopus Energy; Coventry; On-site; GBP 23,400 - 28,600; Full time

Benefits offered by this job

Competitive salary with probation increase

Unique company culture and values

Recognition as a top employer

Job summary

An innovative energy company in Coventry is looking for passionate Credit Specialists to support customers facing financial difficulties. This role emphasizes exceptional customer care, where you will handle communications, identify vulnerabilities, and help establish repayment plans with empathy and attention to detail. Ideal candidates are self-starters who thrive in fast-paced settings and are motivated to make a positive impact. Competitive salary of £26,000 per year with growth potential after probation, alongside a unique company culture that values team contribution.

Qualifications

• Experience in credit collections or related fields is a bonus.
• Fast learner capable of managing workload effectively.
• Comfortable in a fast-paced environment.

Responsibilities

• Handle customer communications through various channels.
• Identify financial vulnerabilities and provide appropriate care.
• Own customer issues from start to finish.

Skills

Attention to detail

Empathy

Emotional resilience

Job description

An innovative energy company in Coventry is looking for passionate Credit Specialists to support customers facing financial difficulties. This role emphasizes exceptional customer care, where you will handle communications, identify vulnerabilities, and help establish repayment plans with empathy and attention to detail. Ideal candidates are self-starters who thrive in fast-paced settings and are motivated to make a positive impact. Competitive salary of £26,000 per year with growth potential after probation, alongside a unique company culture that values team contribution.