Emotional Wellbeing Practitioner

Kooth Digital Health; United Kingdom; Remote; GBP 20,000 - 26,000; Full time

Job summary

A leading digital mental health provider is looking for an Emotional Wellbeing Practitioner to offer digital support to children and young people. The role includes moderating content and creating peer support material. Candidates should have a relevant degree and knowledge of safeguarding. This position offers remote flexibility and competitive benefits. Full-time equivalent salary is up to £25,207, with 36 days of annual leave.

Benefits

Competitive salary

Generous annual leave

Professional development

Pension contributions

Comprehensive health plan

Life assurance

Flexible remote working

Qualifications

• Degree in youth work, social care, mental health nursing, or related field.
• Working knowledge of safeguarding and child protection policies.

Responsibilities

• Offer digital emotional wellbeing support to children and young people.
• Moderate service users' submitted content.
• Create content to promote peer support.

Skills

Knowledge of safeguarding policies

Effective communication

Risk management skills

Ability to engage with Service Users

Education

Degree in relevant subject

Job description

Job Title: Emotional Wellbeing Practitioner

Reports to: Team Manager

Direct Reports: None

35 hours per week

Start date - 10/11/25

• This position is fully remote and our working hours are between 12.00pm to 10pm and weekends working 5.00pm to 10.00pm

Kooth is a fast-growing business with a social purpose. Our mission is to provide welcoming and effective digital mental health support.

Working in partnership with the NHS, we are already the UK's largest digital mental health platform for young people aged 10-25.

Role Objective

Offer digital emotional well-being support to children and young people, and moderate service user content to ensure the online community is a safe and confidential environment

Main Responsibilities

Offering digital emotional wellbeing support to CYP

• Providing text-based online support and advice to children and young people within the iThrive Clinical & Operational model
• Assessing and management of risks and needs of each person you speak to
• Appropriately signposting and referring
• Provide support through drop in chats and messaging to help with physical, emotional and mental health issues and distress

Moderation of service user submitted content, journals and goals

• Moderating service users submitted content following policies and procedures
• Moderating journals and goals
• Assessing and initial risk management of content, journals and goals
• Appropriately signposting and encouraging engagement relevant to presenting issues
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding and protection, and data protection legislation

Creating content to promote peer support

• Create content to encourage peer to peer support following guidance on planned themes and topics
• Following a schedule to ensure content meets deadlines
• Ensure content meets Kooth community boundaries and follows policies and procedures

Facilitate, support and moderate Live Forums

• Support, moderate and facilitate live forums
• Work in partnership with other moderators undertaking the different roles
• Assess and management of risk of services users presenting with safeguarding concerns during a live forum ensuring correct policies and procedures are followed where necessary

Attending inhouse clinical support and training

• Attend and effectively contribute to internal clinical support
• Commit to our mandatory in-house training and continuing professional development opportunities

Attending management supervision and meetings

• Attend and effectively contribute to team meetings and other key organisational meetings
• Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs)
• Maintain accurate information about shift duties and activity via the scheduling and rota system

Requirements

Essential

• Degree in a relevant subject such as youth work, social care, mental health nursing, counselling, social work, psychology or equivalent professional qualification; or qualified by experience with significant demonstrable professional training in Mental Health support and engaging people around emotional well-being or mental health difficulties
• Working knowledge and understanding of safeguarding and child protection policies and legislation

Desirable

• A relevant professional mental health qualification and demonstrable experience
• Ongoing specialist training in Mental Health
• Suicide Prevention and Self-Harm Mitigation Training
• Safeguarding and risk management interventions training
• Training In Child Protection

Personal and Clinical Skills

• Knowledge of the purpose of moderating service user submitted content
• Knowledge of the benefits and constraints of an anonymous digital online community
• Ability to review and edit submitted content to meet community boundaries
• Ability to recognise, acknowledge and respond to issues of equality, diversity and inclusion pertinent to service user submitted content and online support
• Ability to use effective language and communication processes relating to colleagues and service users
• Ability to recognise when content, journals and goals present with safeguarding concerns
• Knowledge of and response to practitioner self-care and well-being
• Ability to identify, acknowledge and respond to existing and/or emerging risk when moderating content
• Knowledge of signposting pathways
• Ability to engage with Service Users through messaging personalised Presenting Issues
• Ability to research topic areas when creating content
• Ability to make use of appropriate clinical support for online working
• Risk management skills

Working Hours

• We offer contracts of 26 hours (35 hours is full-time)
• The service runs from 12pm to 10pm (Mon - Fri) and 6pm - 10pm (Sat - Sun), therefore all rota options will sit within our opening times and will include weekend working (Friday, Saturday, Sunday 5-10pm)
• Shifts consist of 6 hour and 8 hour shifts

Benefits

• Competitive Salary: Dependent on experience up to £25,207 (full-time equivalent) p/a pro-rata if part-time
• Generous Annual Leave: Enjoy 36 days of annual leave, including public holidays
• Professional Development: Benefit from our yearly professional training programmes, tailored to your career aspirations
• Financial Security: Secure your financial future with our pension contributions and annual company share option awards
• Health and Well-being: Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP)
• Life Assurance: Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones
• Flexible Working: Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs

Kooth is committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks.