Emotional Wellbeing Practitioner

Kooth Digital Health; Greater London; Remote; GBP 22,000 - 26,000; Full time

Job summary

A dedicated mental health service provider seeks an Emotional Wellbeing Practitioner to provide digital support for young people aged 10-25. The role involves moderating content, assessing risks, and delivering advice. Candidates should have a degree in a relevant field or substantial experience in mental health support. This is a remote position requiring flexible hours including weekends.

Benefits

Competitive Salary up to £25,207

36 days of annual leave

Professional development opportunities

Pension contributions and share options

AXA health plan and Employee Assistance Programme

Life assurance coverage

Flexible working options

In-house clinical supervision support

Qualifications

• Degree in a relevant subject or qualified by experience in Mental Health support.
• Working knowledge of safeguarding policies and child protection legislation.
• Ability to engage with service users around mental health difficulties.

Responsibilities

• Provide online support and advice to young people.
• Moderate user-generated content to ensure safety.
• Create content promoting peer support.

Skills

Knowledge of safeguarding and child protection policies

Communication skills

Ability to recognize safeguarding concerns

Knowledge of signposting pathways

Risk management skills

Education

Degree in youth work, mental health nursing, social work, or equivalent

Relevant professional mental health qualification

Job description

Job Title: Emotional Wellbeing Practitioner

Reports to: Team Manager

Direct Reports: None

35 hours per week

Start date - 10/11/25

This position is fully remote and our working hours are between 12.00pm to 10pm and weekends working 5.00pm to 10.00pm.

Kooth is a fast-growing business with a social purpose. Our mission is to provide welcoming and effective digital mental health support.

Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25.

Role Objective

Offer digital emotional well-being support to children and young people, and moderate service user content to ensure the online community is a safe and confidential environment

Main Responsibilities

• Providing text-based online support and advice to children and young people within the iThrive Clinical & Operational model
• Assessing and management of risks and needs of each person you speak to
• Appropriately signposting and referring
• Provide support through drop in chats and messaging to help with physical, emotional and mental health issues and distress

Moderation of service user submitted content, journals and goals

• Moderating service users submitted content following policies and procedures.
• Moderating journals and goals
• Assessing and initial risk management of content, journals and goals
• Appropriately signposting and encouraging engagement relevant to presenting issues.
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding and protection, and data protection legislation

Creating content to promote peer support

• Create content to encourage peer to peer support following guidance on planned themes and topics
• Following a schedule to ensure content meets deadlines
• Ensure content meets Kooth community boundaries and follows policies and procedures

Facilitate, support and moderate Live Forums

• Support, moderate and facilitate live forums
• Work in partnership with other moderators undertaking the different roles
• Assess and management of risk of services users presenting with safeguarding concerns during a live forum ensuring correct policies and procedures are followed where necessary.

Attending inhouse clinical support and training

• Attend and effectively contribute to internal clinical support
• Commit to our mandatory in-house training and continuing professional development opportunities.

Attending management supervision and meetings

• Attend and effectively contribute to team meetings and other key organisational meetings.
• Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs)
• Maintain accurate information about shift duties and activity via the scheduling and rota system

Requirements

Essential

• Degree in a relevant subject such as youth work, social care, mental health nursing, counselling, social work, psychology or equivalent professional qualification; or qualified by experience with significant demonstrable professional training in Mental Health support and engaging people around emotional well-being or mental health difficulties
• Working knowledge and understanding of safeguarding and child protection policies and legislation.

Desirable

• A relevant professional mental health qualification and demonstrable experience
• Ongoing specialist training in Mental Health
• Suicide Prevention and Self-Harm Mitigation Training
• Safeguarding and risk management interventions training
• Training In Child Protection

Personal And Clinical Skills

• Knowledge of the purpose of moderating service user submitted content
• Knowledge of the benefits and constraints of an anonymous digital online community
• Ability to review and edit submitted content to meet community boundaries
• Ability to recognise, acknowledge and respond to issues of equality, diversity and inclusion pertinent to service user submitted content and online support
• Ability to use effective language and communication processes relating to colleagues and service users
• Ability to recognise when content, journals and goals present with safeguarding concerns
• Knowledge of and response to practitioner self-care and well-being
• Ability to identify, acknowledge and respond to existing and/or emerging risk when moderating content
• Knowledge of signposting pathways
• Ability to engage with Service Users through messaging personalised Presenting Issues
• Ability to research topic areas when creating content
• Ability to make use of appropriate clinical support for online working
• Risk management skills

Working Hours

• We offer contracts of 26 hours (35 hours is full-time).
• The service runs from 12pm to 10pm (Mon - Fri) and 6pm - 10pm (Sat - Sun), therefore all rota options will sit within our opening times and will include weekend working (Friday, Saturday, Sunday 5-10pm). Please note this role will involve working a Saturday evening shift
• Shifts consist of 6 hour and 8 hour shifts.

Benefits

• Competitive Salary: Dependant on experience up to £25,207 (full-time equivalent) p/a pro-rata if part-time
• Generous Annual Leave: Enjoy 36 days of annual leave, including public holidays, providing you ample time to recharge and spend quality moments with your loved ones.
• Professional Development: Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.
• Financial Security: Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.
• Health and Well-being: Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.
• Life Assurance: Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.
• Flexible Working: Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.
• Lifestyle Benefits: Take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.
• Clinical Supervision and in-house clinical support: All paid for and monthly

Kooth is committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks.