Emerging Talent - Customer Support Placement

Samsung Electronics America; Chertsey; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in Chertsey is seeking a Customer Support representative to enhance customer satisfaction and provide support across various channels. You will be involved in monitoring key performance indicators, crafting support content, and engaging with customers. Ideal candidates will be enthusiastic about customer service and possess excellent communication skills. This role offers a hybrid work model and various employee benefits.

Benefits

Hybrid working

Bonus Scheme

Pension contribution

Volunteering days

Flexible Benefits

25 days holiday

Qualifications

• Deep understanding and enthusiasm for communications across all digital channels.
• Ability to represent Samsung in relationships with suppliers and partners.
• Willing and able to build relationships with people at all levels.

Responsibilities

• Providing insight into improvements for customer satisfaction.
• Monitoring of Contact Centre key performance indicators.
• Crafting engaging support content with the technical team.
• Supporting New Product Introduction based on anticipated queries.

Skills

Enthusiasm for customer service

Excellent communication skills

Ability to multitask

Empathy with customers

Understanding of digital communications

Relationship building

Job description

Position Summary

Imagine working for a company that is passionate about its people…

At Samsung we approach everything we do with the spirit of a ‘joyful pioneer’ - daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. We realise it’s our people who really make this possible and we are continuously looking for dynamic people to join us and share our vision. With our endless ability to predict the next big wave (and create a few of our own), joining Samsung Electronics will put you in touch with the future and keep your career at the cutting edge of tomorrow’s technology.

We are constantly looking for dynamic individuals who share our relentless ambition, and in return offer people opportunities to grow and ways to express themselves in a truly global enterprise.

Think you’ve got what it takes? Join us, and discover your potential.

Role and Responsibilities

What will this role involve?

Samsung is much more than just great innovative products, it’s about capturing the imagination of customers, fulfilling their expectations and genuinely connecting with them. The Customer Support team works across all areas of the consumer and B2B business providing support online, through contact centres, in people’s homes and on the high street. From capturing customer’s imaginations to fulfilling their expectations and genuinely connecting with them, you\'ll have the opportunity to see everything about the customer experience.

You may be involved?

• Providing insight into improvements that can be made to enhance Samsung customer satisfaction.
• Monitoring of Contact Centre key performance indicators.
• Working with the technical team to take basic content and then crafting enriched and engaging support content to share online.
• Supporting New Product Introduction, ensuring support content is available and relevant to the customer needs based on anticipated queries.

What do we need for this role?

• Enthusiasm for customer service and customer experience
• Deep understanding and enthusiasm for communications across all digital channels
• An ability to empathise with our customers
• Excellent communication skills; Able to adapt message to audience in person, on the telephone or in written communications
• Willing and able to build relationships with people at all levels and across multiple departments
• Ability to represent Samsung in relationships with suppliers and partners
• Ability to multitask, effectively prioritise and meet deadlines in a fast-paced environment

Skills and Qualifications

Benefits of working here at Samsung include:

• Hybrid working - 3 days in the office and 2 days at home per week
• Bonus Scheme
• Pension contribution
• 3 x volunteering days each year
• Flexible Benefits - £55 per month contribution - this includes travel insurance, gym membership, payroll giving, season ticket loan facility, taste card, dental insurance
• Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!
• Access to staff sales discounts on a wide range of Samsung products
• Access to discount shopping portal

Location, location, location

The majority our opportunities are based in Chertsey, Surrey. Our Head Office is located in beautiful grounds, and within easy reach of London, just outside the M25. Our on-site restaurant serves a wide range of delicious meals, including South Korean and Western options.

Want to join us?
Don’t forget to think about the opportunity you would like to apply to carefully, as you are only able to apply to one of our placement opportunities this year.

Start date August 2026.

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