Emergency Zone Receptionist

North Bristol NHS Trust; Bristol; On-site; GBP 24,000 - 28,000; Part time

Job summary

North Bristol NHS Trust is seeking an enthusiastic EZ Receptionist for the Emergency Zone at Southmead Hospital. The role entails providing a welcoming reception service, maintaining records and assisting patients, with flexible hours being crucial for the 24/7 service. Candidates should possess excellent communication skills and be able to adapt to a dynamic working environment.

Qualifications

• Ability to communicate with patients and professionals face to face and over the telephone.
• Experience dealing with distressed or bereaved relatives.
• Familiarity with relevant computer systems.

Responsibilities

• Accurately register patients and maintain computerized records.
• Provide administrative support to clinical teams.
• Assist with inquiries from patients and liaise with staff in different departments.

Skills

Good communication skills

Organizational skills

Ability to adapt

Job description

This post is only open to internal applicants.

Band 2

Main area Emergency Zone Grade Band 2 Contract Permanent Hours Part time - 22.5 hours per week (Shift patterns are days, nights and weekends, 24/7 - 365 days of the year service) Job ref 339-MD8160-CCC

Site Southmead Hospital Town Bristol Salary £24,169 pro-rata Salary period Yearly Closing 29/05/2025 23:59

Thank you for your interest in this vacancy! We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. These tips have been provided to give you a better chance of being shortlisted for our vacancies.

Please note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email. This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

We are looking for an enthusiastic, caring person to join our team in the Emergency Zone.

The job is at the reception desk within the Emergency Zone (EZ) and you will be communicating with patients and professionals face to face in the unit and over the telephone, so good communication skills are essential. You will be the first person the patients will meet on their arrival, so a friendly positive attitude is important. The EZ Receptionist is the first point of contact for patients and carers visiting the zone. They will provide a full reception service, including meeting and greeting all attendees to all reception areas (Main ED Reception, Acute Medical Unit, and Pitstop), offering a high level of administrative support to the Clinical teams, ensuring the accurate completion of registration details, maintaining computerised records and dealing with queries in a sympathetic and appropriate manner.

You will need to be flexible to cover when the other team members are on leave so a smooth service can be maintained.

We are a busy day unit receiving referrals for patients from most specialties within the Trust and direct GP referrals.

The Emergency Zone team pride themselves on providing high quality care and service to all of our patients.

If you think you have the qualities needed to provide a patient focused high quality service, then this could be the job for you.

Previous applicants need not apply.

Main duties of the job

To accurately register patients/maintain computerised records and scan paper documents once the patient has left the department

To maintain medical records and ensure all contents are correctly filed in the appropriate places

To receive and admit patients using the relevant computer systems

To undertake routine clerical work and associated tasks, such asreceiving telephone enquiries and dealing with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties

To assist with distressed/bereaved relatives

To respond quickly to changing situations and prioritise workload to resolve problems within limits

Deal with enquiries from Police according to Trust protocols and adhering to the Data Protection Act, ensuring confidentiality is maintained at all times

To arrange ambulance transport for patients

To liaise with staff in other departments

To provide ad hoc information and support to other staff when required

To provide information to medical staff when requested

To assist in the training of new members of staff to ensure all staff can carry out their role competently

To be fully trained and competent to respond to a major incident alert

To have a flexible approach to help provide cover for colleagues to ensure that all desks have full coverage

To undertake duties within the post, also ensuring all mandatory training is up to date

To engage fully with management, attend mandatory meetings/trainings and to keep up to date with emails

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognized center of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed job description and main responsibilities

• To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department. This includes during a downtime procedure.
• To maintain medical records by ensuring that all contents are correctly filed in the appropriate place, including the saving of ambulance records to patient files for use by the clinical team.
• To receive and admit patients using the relevant computer systems.
• To undertake routine clerical work and associated tasks
• To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties
• To assist with distressed/bereaved relatives
• To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits
• Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is always maintained
• To arrange ambulance transport for patients as required
• To liaise with staff in other departments as required
• To provide ad hoc information and support to other staff when required
• To provide information to medical staff when requested
• To assist in the training of new members of staff to ensure all staff can carry out their role competently.
• To be fully trained and competent to respond to a major incident alert and internet downtime. It is a receptionist’s own responsibility to familiarise themselves with the downtime processes and duties, and to be compliant with mandatory trainings.
• To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has full cover for holidays and sick leave.
• To maintain confidentially and always adhere to the Data Protection Act
• To undertake any other such duties commensurate with the post, including ensuring all mandatory training is up to date.
• To engage fully with EZ management, attend mandatory meetings/trainings and to keep up to date with emails

Person specification

Communication

• Good communication and organisational skills

personal

• Ability to adapt to high pressure and ever changing environment

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel [phone].

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.