Emergency Works Scheduler

Northern Gas Networks; Sunderland; On-site; GBP 27,000 - 33,000; Full time

Job summary

An established industry player is seeking an Emergency Works Scheduler to join their dynamic Dispatch team. This role is crucial for ensuring that gas emergencies are managed efficiently and safely, acting as the vital link between customers and field operatives. You will play a key role in delivering exceptional customer service while adhering to regulatory standards. With a focus on teamwork and innovative problem-solving, this position offers a unique opportunity to contribute to the safety and satisfaction of customers across the region. If you are adaptable, communicative, and thrive in a fast-paced environment, this could be the perfect role for you.

Benefits

Free onsite parking

25 days annual leave

Occupational sick pay

Generous pension scheme

Flexible benefits

Family-friendly policies

Qualifications

• Willingness to work alternating shifts including weekends and holidays.
• Ability to thrive in a fast-paced customer-focused environment.

Responsibilities

• Oversee field staff activities to ensure compliance with procedures.
• Schedule and dispatch work for safety and customer satisfaction.

Skills

Customer Service

Communication Skills

Decision-Making Skills

Prioritisation Skills

Team Player

Adaptability to New Systems

Tools

Microsoft Systems

Job description

Emergency Works Scheduler

Location: Sunderland, Tyne and Wear, United Kingdom, SR3 3XR

Contract: Full time

Salary: £32,211 made up of basic salary of £27,068 per annum plus 19% shift allowance (£5,143) and up to 5% bonus

Contract Duration: Fixed term contract for six months

Working Hours: Alternating shift pattern between the hours of 07:00 – 23:00

We have an exciting opportunity for an Emergency Works Scheduler in our fast-paced Dispatch team for a fixed term contract of six months.

As the key contact between the customer and our field-based gas operatives, you will be communicating and scheduling reported gas emergencies (and non-emergencies) to our operations teams. The role is pivotal in supporting customers internally and externally whilst ensuring safety and that standards of service are met which are defined by our regulator OFGEM.

Key Accountabilities and Responsibilities

1. Deliver first-class customer service to internal and external customers by overseeing the activities of all field-based staff to ensure compliance with field procedures.
2. Liaise with field-based staff and Emergency Site Managers regarding the scheduling and dispatching of work to ensure safety, customer satisfaction, and efficiency.
3. Operate within business continuity procedures to assist and support the Dispatch Team Leader throughout and after BCM events.
4. Communicate effectively with all customers including field-based personnel and Site Managers.
5. Promote safe team working, innovative thinking, and a customer-first philosophy.

What We Are Looking For

1. Willingness to work an alternating shift pattern which includes weekends, Bank Holidays, and evening work.
2. Ability to work in a fast-paced environment dealing with customers.
3. Excellent user of Microsoft systems and ability to pick up new systems easily.
4. Excellent communication, prioritisation, and decision-making skills.
5. A team player.

What We Offer You

1. £32,211 made up of a basic salary of £27,068 per annum plus 19% shift allowance (£5,143).
2. Free onsite parking.
3. 40 hours per week.
4. Up to 5% bonus (dependent upon achievement of set targets).
5. 25 days annual leave (plus recognised bank holidays and 2 half days over the Christmas period).
6. SSP for the first 7 calendar days then Occupational sick pay.
7. A generous stakeholder 5/10 pension scheme.
8. Flexible benefits and salary sacrifice options.
9. An array of family-friendly policies.

About Us

Northern Gas Networks delivers gas to 2.7 million homes and businesses in the North East, Northern Cumbria, and much of Yorkshire. We transport gas to homes and businesses through a vast network of underground pipes.

Our Values are at the heart of what we do. We are Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy!

We are proud to support a diverse range of applicants and are committed to equality, diversity, and inclusion.

Next Steps

Please apply by clicking apply and uploading your CV. We look forward to receiving your application for the role. If you require adjustments to support you throughout the recruitment process, please contact the Recruitment Team at [e-mail].