Emergency Unit Receptionist

Hywel Dda University Health Board; Dreenhill; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Wales is looking for an enthusiastic Emergency Unit Receptionist at Withybush General Hospital. Responsibilities include registering new patients, handling telephone queries, and reporting patient concerns to medical staff. Candidates with Welsh language skills are preferred. Join a dedicated team providing vital healthcare services in the community.

Qualifications

• Desirable: ability to speak Welsh; English and/or Welsh speakers are equally welcome to apply.

Responsibilities

• Register all new EU patients and ensure accurate filing.
• Take and relay information related to patient care.
• Inform the Nurse-in-Charge of any patient in distress.

Job description

Overview

The Emergency Unit (EU) at Withybush General Hospital is looking for an enthusiastic and self-motivated individual to undertake the role of Emergency Unit Receptionist. The post holder staffs the Reception Desk and facilitates the smooth running of the EU in conjunction with the EU Team.

Responsibilities

• Register all new EU patients, ensuring accurate filing, collection and onward transmission of all patient records.
• Take and relay information related to patient care; answer telephone queries in a courteous and efficient manner; refer queries requiring patient care/advice to a Registered Nurse.
• Inform the Nurse-in-Charge of any patient presenting in distress or who appears acutely unwell; report concerns about patients\' well-being, complaints or queries regarding a patient\'s condition to the relevant clinician.

Qualifications and requirements

• Desirable: ability to speak Welsh; English and/or Welsh speakers are equally welcome to apply.

About Hywel Dda University Health Board

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services. We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers. Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services